Jesse Palacios
North Hollywood,CA
Summary
Motivated leader, trainer and problem solver, with 8+ years experience, helping team members achieve success with compassionate leadership and front line experience, while providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Seasonal Supervisor Studio Tour
Universal Studios Hollywood
Universal City, CA
06.2022 - Current
- Create route for daily operations and count sheets to hit desired performance metrics goals.
- Respond to any issue happening on the tram route or with the studio tour operation.
- IC trained to respond and be point of contact for any medical emergency.
- Demonstrated excellent communication skills in resolving guest complaints. Settled disputes or helped solve other guest concerns.
- Sought out solutions for any guest concerns.
- Established positive rapport with guests, managers and team members across three different departments to maintain a positive and successful work environment.
- Delivered continuous training to associates to maximize performance and guest relations skills.
Registration Managment
San Diego Comic Con
San Diego, CA
07.2024 - 07.2024
- Operate in a high volume of guests and very fast paced. Along with handling high profile clients and their guests.
- Managed Badge Registration Operation
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Seasonal Supervisor HHN Terror Tram
Universal City Studios Hollywood
Universal City, CA
09.2022 - 11.2022
- Supervised queue set up and oversee operations down at the house.
- Create our count sheets for the operation goals during Halloween Horror Nights.
- Work with entertaiment supervisors to maintain a good balance with the operation and the show quality.
- Sought out opportunities to improve service levels and corrected problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and guests to find workable solutions.
Studio Tour Ambassador, Lead, Trainer
Universal Studios Hollywood
Universal City, CA
05.2014 - 06.2022
- Provide excellent service and attention to guests.
- Improve operations by working with team members and guests to find workable solutions.
- Observe general operations for safety hazards or risks and quickly implement solutions.
- Demonstrate leadership by making improvements to work processes and helping to train others.
Shift Lead, Dance Instructor
Movement Lifestyle
North Hollywood, CA
05.2014 - 06.2015
- Scheduled dance instructors and studio rentals
- Handle and work with high profile clients, with proficiency and discretion.
- Maintained studio business using Microsoft Word, Excel and Mind-body software
- Assisted in organizing and working special events, costuming, and show production.
Office Assistant, Customer Service
Frankly Natural Bakers
San Diego, CA
12.2012 - 03.2014
- Prepared detailed reports, using Microsoft Works, Outlook and Excel
- Provided exceptional customer service and resolved customer disputes
- Handled multiple phone lines, while working independently
Education
Cohort 7
DLT Program
04-2023
High School Diploma -
Granite Hills High School
El Cajon, CA06.2008
Some College (No Degree) - General Studies
Grossmont College
El Cajon, CASkills
- Customer service
- Issue and conflict resolution
- Leadership
- Decision-making
- Organizational skills
Additional Information
Hardworking individual, with experience in Theme Park operations and entertainment, looking to advance and grow within the company.
Timeline
Registration Managment
San Diego Comic Con
07.2024 - 07.2024
Seasonal Supervisor HHN Terror Tram
Universal City Studios Hollywood
09.2022 - 11.2022
Seasonal Supervisor Studio Tour
Universal Studios Hollywood
06.2022 - Current
Studio Tour Ambassador, Lead, Trainer
Universal Studios Hollywood
05.2014 - 06.2022
Shift Lead, Dance Instructor
Movement Lifestyle
05.2014 - 06.2015
Office Assistant, Customer Service
Frankly Natural Bakers
12.2012 - 03.2014
Cohort 7
DLT Program
High School Diploma -
Granite Hills High School
Some College (No Degree) - General Studies
Grossmont College