Jesse Peck
Las Vegas,NV
Summary
Dedicated professional with a strong background in table game management. Known for effective problem-solving and monitoring gaming activities to ensure compliance. Ready to leverage expertise to enhance profitability and guest satisfaction.
Overview
16
16
years of professional experience
Work History
Table Games Shift Manager
Durango Resort and Casino
Las Vegas, NV
08.2023 - 07.2026
- Managed daily operations of table games while ensuring regulatory compliance.
- Managed staffing schedules for table games, resolving conflicts to maintain optimal operations.
- Scheduled appropriate staffing levels based on expected game volume.
- Trained and mentored dealers to improve customer service and game expertise.
- Coordinated training sessions on new games and updated procedures, enhancing staff knowledge and service quality.
- Monitored gaming activities for fairness and resolved player disputes effectively.
- Delivered exceptional customer service to guests in the gaming area, ensuring a positive experience.
- Developed and executed strategies to enhance profitability of casino games, focusing on customer engagement and operational efficiency.
- Collaborated with other departments to ensure seamless guest experiences at the casino.
Table Games Shift Manager
Palace Station Hotel & Casino
Las Vegas, NV
05.2019 - 07.2023
- Managed daily operations of table games while ensuring regulatory compliance.
- Managed staffing schedules for table games, resolving conflicts to maintain optimal operations.
- Scheduled appropriate staffing levels based on expected game volume.
- Trained and mentored dealers to improve customer service and game expertise.
- Coordinated training sessions on new games and updated procedures, enhancing staff knowledge and service quality.
- Monitored gaming activities for fairness and resolved player disputes effectively.
- Delivered exceptional customer service to guests in the gaming area, ensuring a positive experience.
- Developed and executed strategies to enhance profitability of casino games, focusing on customer engagement and operational efficiency.
- Collaborated with other departments to ensure seamless guest experiences at the casino.
Table Games Assistant Shift Manager
Red Rock Casino Resort & Spa
Las Vegas, NV
01.2017 - 04.2019
- Managed daily operations of table games while ensuring regulatory compliance.
- Managed staffing schedules for table games, effectively resolving conflicts to ensure uninterrupted operations.
- Assessed game volume to schedule optimal staffing levels. based on expected game volume.
- Trained and mentored dealers to improve customer service and game expertise.
- Monitored gaming activities for fairness and resolved player disputes effectively.
- Provided exceptional customer service in gaming area, fostering positive guest experiences.
- Coordinated training sessions on new games and updated procedures, enhancing staff knowledge and service quality.
- Designed and implemented strategies to enhance profitability of casino games, prioritizing customer engagement.
- Collaborated with other departments to ensure seamless guest experiences at the casino.
Table Games Floor Supervisor
Red Rock Casino Resort & Spa
Las Vegas, NV
12.2010 - 12.2016
- Supervised table games operations and ensured compliance with gaming regulations.
- Monitored game activities to maintain a secure and fair gaming environment.
- Trained and mentored dealers on game procedures and customer service standards.
- Ensured compliance with all applicable gaming regulations and laws.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Conducted regular inspections of gaming equipment, ensuring safety compliance and operational readiness.
- Provided performance feedback to staff, fostering a culture of continuous improvement in service delivery.
- Resolved guest inquiries and disputes, improving customer satisfaction and loyalty.
- Assisted in preparing daily reports regarding revenues generated from table games activities.
Skills
- Game compliance
- Game monitoring
- Player dispute resolution
- Dealer development
- Revenue enhancement
- Workforce scheduling
- Operational efficiency
- Guest interaction
- Problem solving
- Team collaboration
- Effective communication
Timeline
Table Games Shift Manager
Durango Resort and Casino
08.2023 - 07.2026
Table Games Shift Manager
Palace Station Hotel & Casino
05.2019 - 07.2023
Table Games Assistant Shift Manager
Red Rock Casino Resort & Spa
01.2017 - 04.2019
Table Games Floor Supervisor
Red Rock Casino Resort & Spa
12.2010 - 12.2016