Michelle Mendez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patient Assessment Coordinator/Liason
Kindred Hospitals of San Antonio
San Antonio, TX
03.2019 - Current
- Gathering and verifying patient clinical data and information to ensure financial clearance and insurance authorization for patient admission.
- Worked collaboratively with interdisciplinary teams.
- Promoted continuity of care by advocating for patients within the healthcare system.
- Managed caseloads involving multiple chronic illnesses across various settings such as hospitals, long-term care facilities or private homes.
- Collaborated with physicians, social workers and other healthcare professionals to coordinate care for patients.
- Participated in team meetings to discuss treatment options for complex cases.
- Acting as a point of contact for these facilities, addressing their needs and concerns.
- Liaison Role:Act as a bridge between patients, their families, physicians,nurses, therapists, and other healthcare professionals.
- Performed PRN cross coverage and back Up liaison for all members of liaison team
Case Manager/Staff Nurse
Nix Healthcare
San Antonio, TX
05.2002 - 12.2018
- Care Planning:Develop and implement comprehensive care plans, working with patients, families, and other healthcare professionals to determine the best course of action.
- Coordination of Care:Schedule appointments, coordinate services, and facilitate communication between various healthcare providers and settings (e.g., hospital, home health, specialist appointments).
- Patient Advocacy:Represent the patient's needs and preferences, ensuring they receive appropriate care, resources, and support.
- Education and Support:Educate patients and their families about their conditions, treatment options, and available resources.
- Discharge Planning:Facilitate smooth transitions from one care setting to another, particularly from hospital to home, ensuring patients have the necessary support and resources.
- Cost-Effective Care:Work with insurance companies and other payers to ensure patients receive the most appropriate and cost-effective care.
- Monitoring and Evaluation:Track patient progress, update care plans as needed, and communicate with all stakeholders about any changes or updates.
- Patient Care:Monitoring vital signs (temperature, pulse, blood pressure).
Administering medications as prescribed.
Assisting with activities of daily living (bathing, dressing, eating).
Providing wound care and changing dressings.
Collecting samples for lab tests and performing basic lab procedures.
Observing and reporting changes in patient condition.
Documenting patient information and care provided. - Communication & Collaboration:Communicating with patients and their families about care plans and medical conditions.
Collaborating with other healthcare professionals (RNs, doctors).
Relaying messages and assisting with scheduling appointments. - Other Duties:Ensuring a clean and safe environment for patients.
Providing patient and family education on healthcare topics.
Following infection control protocols.
Assisting with medical procedures and exams. - Administrative Tasks:Documenting patient care and maintaining health records.
Answering patient calls and messages.
Managing medications for patients.Performing other administrative tasks as needed.
Previous years upon request, worked as paralegal
Law Offices
San Antonio
- Maintained client files according to established protocols.
- Researched applicable statutes, codes, regulations, ordinances, and precedent cases
Education
LVN - LVN
Texas Careers
San Antonio, TX 05.2000 - 05.2002
Paralegal - Paralegal Studies
Texas Careers
San Antonio, TX 05.1996 - 05.1997
Skills
- Training & Development
- Written communication
- Microsoft office
- FLUENT IN Spanish
- Problem-solving
- Friendly, positive attitude
- Data entry
- Analytical and critical thinking
- Supervision and leadership
- Organizational skills
Certification
- BLS
Accomplishments
- Daisy award winner (Nix)
- Employee of the Year (Nix)
References
References available upon request.
Timeline
Patient Assessment Coordinator/Liason
Kindred Hospitals of San Antonio
03.2019 - Current
Case Manager/Staff Nurse
Nix Healthcare
05.2002 - 12.2018
LVN - LVN
Texas Careers
05.2000 - 05.2002
Paralegal - Paralegal Studies
Texas Careers
05.1996 - 05.1997
Previous years upon request, worked as paralegal
Law Offices