Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Roque

SAN ANTONIO

Summary

Dynamic Shift Leader with proven expertise in cash handling and team supervision along with the constant pressure of being the only person on shift at Wingit Wings to Go. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Adept at fostering a positive work environment while maintaining high standards of service and safety. Committed to driving team success and operational efficiency. Overall fun to work with as well.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Wingit Wings to Go
01.2024 - 04.2025
  • I was the only person on shift most of the days i worked and my duties in this job was to cook clean and take care of customers up front while ringing them up on the POS.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Shift Leader

Sipit Daquiris to Go
11.2022 - 04.2025
  • Served daiquiris through the drive through window as well as took care of guest inside the store up front.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Took care of the whole store being the only person on shift.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Online Personal Shopper

Walmart
06.2022 - 10.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.

Assistant Supervisor

Sea World
06.2021 - 06.2022
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.

Education

High School Diploma -

Oliver Wendell Holmes Highschool
6500 Ingram Rd San Antonio, TX 78238
06-2021

Skills

  • Positive attitude

  • Cash handling

  • Team leadership

  • Problem-solving

  • Customer service focus

  • Flexible schedule

  • Strong verbal and written communication

  • Creative problem solving

  • Team supervision

  • Staff education and training

Certification

I am TABC and Food Handlers certified as well.

Timeline

Shift Leader

Wingit Wings to Go
01.2024 - 04.2025

Shift Leader

Sipit Daquiris to Go
11.2022 - 04.2025

Online Personal Shopper

Walmart
06.2022 - 10.2022

Assistant Supervisor

Sea World
06.2021 - 06.2022

High School Diploma -

Oliver Wendell Holmes Highschool

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