Jesse Sanchez
Laurel
Summary
Well-educated and poised with effective communication skills. Currently a Physical Therapy Assistant Student at Howard Community College. Completed Classes in kinesiology, documentation, and anatomy. Detail-oriented professional with bilingual abilities
Overview
5
5
years of professional experience
Work History
Market Concierge
Central Farm Markets
06.2020 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Customer Service Associate
Royal Farms
04.2019 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Applied Science - Physical Therapy Assistance
Howard Community College
Columbia, MD05.2025
Associate of Science - STEM
Howard Community College
Columbia, MD12.2024
High School Diploma -
Laurel High School
Laurel, MD05.2020
Skills
- Administrative Support
- CPR Certified
- Quality Assurance
- Safety Procedures
- Training and Mentoring
- Hospitality
- Team Player
- Fluent in multiple languages
- Positive attitude
Timeline
Market Concierge
Central Farm Markets
06.2020 - Current
Customer Service Associate
Royal Farms
04.2019 - 12.2021
Associate of Applied Science - Physical Therapy Assistance
Howard Community College
Associate of Science - STEM
Howard Community College
High School Diploma -
Laurel High School
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