Shanice Johnson
Washington,DC
Summary
A customer service professional with 3+ years of experience in fast-paced sales, billing, and customer experience jobs. Demonstrates creativity, flexibility, and self-motivation, consistently surpassing revenue, goals and objectives. Also have over 3 years of remote customer service. Motivating leader and expert in solving organizational problems, possessing strong abilities in team building, customer service, and supervision. expertise taking on new responsibilities and moving fast to implement constructive changes that promote business success.I'm excited to begin my career as an exceptional customer experience representative in the healthcare sector.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Nvt
Falls Church, VA
12.2022 - Current
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from residents in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Coordinated maintenance services for existing tenants as needed.
Front Desk Receptionist/Front Desk Clerk
Hampton Inn By Hilton
Baltimore, MD
12.2021 - 10.2022
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Performed administrative duties such as filing documents, preparing correspondence.
- Assisted in training new front desk clerks on proper procedures and protocols.
Reservations Manager WFM
Uhaul Moving And Storage
Washington, DC
05.2019 - 11.2021
- Handle 200+ outgoing and incoming calls daily maintaining overall personal metrics
- Assist in controlling rental equipment inventories within the assigned marketing
company geographic area - Update, review, and audit inventory reports
- Assist centers and dealers with reservations and operational tasks
- Identified, researched, and resolved customer issues using the computer system
- Researched billing issues and misapplied payments
Education
High School Diploma -
Pennfoster
925 Oak St, Pa 1851510-2019
Some College (No Degree) - Medical Assisting
Ashworth College
Norcross, GASkills
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Complaint Resolution
- Scheduling
- Staff Training
- Microsoft PowerPoint
- Call Center Operations
- Typing Proficiency
- Administrative Support
- Technical Support
- Customer Relations
- Customer Relationship Management (CRM)
- Remote learning
- Remote Management
- Remote Support Management
- Remote Problem Resolution
- Administrative support
- Creative problem solving
Certification
- CPR/AED/FIRST-AID Certification
Timeline
Concierge
Nvt
12.2022 - Current
Front Desk Receptionist/Front Desk Clerk
Hampton Inn By Hilton
12.2021 - 10.2022
Reservations Manager WFM
Uhaul Moving And Storage
05.2019 - 11.2021
High School Diploma -
Pennfoster
Some College (No Degree) - Medical Assisting
Ashworth College
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