JESSE SANTANA
Miami,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
Work History
SUPERVISOR
DHL MDC/Bronco Logistics
01.2017 - 12.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Courier
DHL MDC LOGISTICS
06.2002 - 01.2017
- Courier for 15 years doing deliveries and pick up functions before becoming a operations supervisor in 2017
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
American Senior High School
Hialeah, FL06.2002
Skills
- Operations Management
- Process Improvement
- Staff Management
- Problem Solving
- Decision Making
- Schedule Development
- Logistics Coordination
- Employee Motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
SUPERVISOR
DHL MDC/Bronco Logistics
01.2017 - 12.2023
Courier
DHL MDC LOGISTICS
06.2002 - 01.2017
High School Diploma -
American Senior High School
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