Jesse Smith
Douglasville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Project Manager (Volunteer)
Tutoria
Brooklyn, NY
05.2023 - Current
- Led meetings with internal team members, consultants and contractors.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Determined and tracked budget expenses with accuracy and transparency.
- Offered training and support to keep team members motivated and working toward objectives.
Product Support Analyst
The Home Depot Inc
Atlanta, GA
03.2018 - Current
- Answered user inquiries to resolve computer software or hardware operation problems.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Designed project development timelines with key milestones and clear descriptions of scope and delivery requirements.
- Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
Software Engineer
The Home Depot Inc
Atlanta, GA
01.2016 - 02.2018
- Coordinated with project managers to meet development timelines and plan testing.
- Conducted full lifecycle software development from planning to deployment and maintenance.
- Analyzed solutions and coding fixes for software problems.
- Analyzed energy consumption to measure and model usage profiles for designing cost reduction plans.
Human Resources Generalist
The Home Depot Inc
Atlanta, GA
09.2012 - 12.2016
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement.
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
Education
Master of Information System Management -
University of Phoenix
Tempe, AZ01.2023
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ01.2018
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ01.2016
Skills
- Estimating Strategy
- Identification
- Cost/proposal development
- Performance Improvements
- Negotiation
- Excellent verbal and written Communication
- Site logistics
- Team development
- Planning
- Issue resolution
- Fluent in Java, C, Python, JavaScript
- React & React Native
- Training and Development
- Excellent Communication
- Interpersonal Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Decision-Making
Additional Information
- Worked as a trainer
- Worked as an assistant manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Manager (Volunteer)
Tutoria
05.2023 - Current
Product Support Analyst
The Home Depot Inc
03.2018 - Current
Software Engineer
The Home Depot Inc
01.2016 - 02.2018
Human Resources Generalist
The Home Depot Inc
09.2012 - 12.2016
Master of Information System Management -
University of Phoenix
Bachelor of Science - Information Technology
University of Phoenix
Associate of Arts - Business Administration And Management
University of Phoenix
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