Jesse Tuller
Sauk Rapids,MN
Summary
Dynamic customer service professional with a strong work ethic and exceptional multitasking abilities. Proven track record in resolving complex issues and enhancing customer satisfaction. Skilled in vehicle assessment and adept at managing high-volume inquiries, ensuring accuracy and efficiency in all interactions.
Overview
7
7
years of professional experience
Work History
Service Advisor
Kia of St. Cloud
10.2022 - Current
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Coordinated service appointments, optimizing schedule for efficiency and customer satisfaction under high volume situations.
- Explained vehicle issues and repair procedures clearly to customers, ensuring understanding of services.
- Collaborated with technicians to streamline communication regarding service updates and timelines.
Parts Advisor
Kia of St. Cloud
08.2021 - 10.2022
- Managed parts inventory using advanced dealership management systems.
- Provided expert guidance on parts selection for service and repair needs.
- Processed customer orders efficiently, ensuring timely delivery of parts.
- Collaborated with service technicians to resolve parts-related issues swiftly.
Items Processor
Capital One
09.2020 - 08.2021
- Monitored day-to-day transactions within the bank setting.
- Processed incoming and outgoing transactions, ensuring that all requirements are met.
- Managed high volume while keeping accuracy a top priority.
Senior Coordinator Customer Service
Capital One
09.2019 - 09.2020
- Managed complex escalations, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Mentored other coordinators, fostering a culture of continuous learning and professional development.
Customer Service Coordinator
Capital One
08.2018 - 09.2019
- Managed customer inquiries across multiple channels, ensuring timely and accurate responses.
- Received and resolved high volumes of phone calls with efficiency and accuracy.
Education
No Degree -
Central Christian College
Moberly, MO05-2018
High School Diploma -
Lafayette High School
Saint Joseph, MO05-2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
Timeline
Service Advisor
Kia of St. Cloud
10.2022 - Current
Parts Advisor
Kia of St. Cloud
08.2021 - 10.2022
Items Processor
Capital One
09.2020 - 08.2021
Senior Coordinator Customer Service
Capital One
09.2019 - 09.2020
Customer Service Coordinator
Capital One
08.2018 - 09.2019
No Degree -
Central Christian College
High School Diploma -
Lafayette High School