Dynamic Lead technician/Shop Foreman at Bigge Crane and Rigging Co. with a proven track record in safety management and operational efficiency. Enhanced team performance through effective coaching and streamlined processes, achieving significant reductions in equipment downtime. Skilled in equipment maintenance and committed to fostering strong relationships with clients and team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shop Foreman
Bigge Crane and Rigging Co.
06.2023 - Current
Trained new team members on operational procedures and safety practices, enhancing overall team performance.
Resolved operational issues swiftly, maintaining high service quality and customer satisfaction levels.
Directed daily operations of team of Number technicians and Ironworker’s.
Verified safe and proper operation of wide range of power tools, equipment and instruments.
Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before installation .
Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
Troubleshot equipment to reduce service calls and downtime.
Collaborated with other leaders and executives to direct workflow and support operations.
Lead Technician
Bigge Crane and Rigging Co.
06.2023 - Current
Routinely lead pre construction job walks to assure customer was ready for installation of equipment.
Helped fellow technicians with over the phone service calls.
Conducted routine inspections and troubleshooting of machinery to prevent operational downtime.
Trained new technicians on equipment operation, safety standards, and company procedures.
Ensured compliance with industry regulations during all phases of project.
Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Adhered to established policies and standards to safely complete projects.
Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Tested components and systems to evaluate performance and identify concerns.
Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.