Jesse White
Highland Springs
Summary
Motivated Behavior Specialist adept at working with students of all backgrounds and socioeconomic levels. Familiar with neglect and child abuse situations. Advocates for available resources and builds powerful support network around children in need .
Overview
22
22
years of professional experience
1
1
Certification
Work History
Coach
Henrico County Public Schools
06.2020 - Current
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Developed relationships with clients to provide ongoing support and encouragement.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Paid attention to detail while completing assignments.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed and maintained network of professional resources to refer clients to.
- Utilized various coaching models and techniques to maximize client success.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Assisted clients in setting and achieving personal and professional goals.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Offered constructive feedback to clients to help reach goals.
- Assisted in developing marketing materials to promote coaching services.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Researched latest industry trends and developments to keep abreast of best practices.
- Created and implemented innovative strategies to engage clients in coaching journey.
Will Call Coordinator
Performance Food Group Co
11.2019 - Current
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Kept records of calls placed and charges incurred.
- Connected callers with appropriate professional, department, or business.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Received incoming calls and paged individuals and departments over PA system.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Learned and adapted quickly to new technology and software applications.
Coach
Henrico
07.2019 - Current
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Facilitated group coaching sessions and provided individual coaching support.
- Researched latest industry trends and developments to keep abreast of best practices.
- Assisted clients in setting and achieving personal and professional goals.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Offered constructive feedback to clients to help reach goals.
- Assisted in developing marketing materials to promote coaching services.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and maintained network of professional resources to refer clients to.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Utilized various coaching models and techniques to maximize client success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Youth Development Professional
804 Dynasty Youth Development
09.2018 - Current
- Took part in sports, games, and movie nights with children.
- Supervised youth and maintained security for each child under care.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Helped set appropriate goals and plans to achieve targets.
- Assisted with educational needs through tutoring and homework assistance.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Implemented variety of fun and recreational activities for residents.
- Established and maintained relationships with youth, families and community partners.
- Provided crisis intervention and emotional support to youth.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Helped youth develop and achieve personal goals with close support.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Created and implemented individualized plans for individual youth.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Helped create comprehensive program to meet mental disabilities, and physical, needs.
- Kept case files updated, accurate and aligned with requirements.
- Created educational materials to convey important information to service recipients.
- Helped clients navigate social services system and access needed resources.
- Educated young people about strategies for driving discussions and promoting social changes.
- Coordinated and managed volunteer activities for community service projects.
- Assisted clients with obtaining housing, employment and support resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Facilitated community outreach to expand participation and support.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Managed cases of developmental disability clients receiving social or community service support.
- Tracked service activities and outcomes against outlined plans and goals.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Led group discussions and activities to meet different community needs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Coordinated with different service providers to meet clients' individual needs.
- Cultivated strong network of providers delivering necessary assistance to the local community.
- Approached issues proactively to best meet current and future community needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
Pastor of Students
Spirit Of Fire Fellowship
06.2003 - 02.2024
- Scheduled and managed teams of youth volunteers.
- Taught and counseled youth ages 8 to 21.
- Shared valuable life experiences with youths aged 8 to 21 to promote positive self-esteem and improve social skills.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Planned weekly groups as well as special events and overnight retreats.
- Set goals for youth in church and communicated with parents regarding progress.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Interacted with local community, building relationships with civic organizations and other churches.
- Authored sermons, speeches and other religious materials.
- Oversaw administration and management of all areas of ministry.
- Worked with stewardship to promote responsible biblical stewardship.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Oversaw youth ministry budget and tracked all expenses.
- Built lasting relationships with youth and parents or guardians.
Operations Manager
FedEx:Ground
02.2008 - 08.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
Residential Youth Counselor
Stella Care
07.2003 - 08.2007
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Monitored and documented client progress toward meeting goals and objectives.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Developed and maintained relationships with community resources to provide additional support services.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Encouraged patients to discuss experiences in group and individual settings.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Observed and monitored client behavior and responses to treatment.
- Stayed current on mental health research to follow new developments and research in mental health field.
Education
No Degree - Primary Education
Virginia Union University
Richmond, VA05-2028
Courses in Counseling - Substance Abuse Counseling
J. Sargeant Reynolds Community College
Richmond, VA06-2017
High School Diploma -
Concord High School
Dunlap, IN06-1995
Skills
- Crisis intervention strategies
- Intervention planning
- Social skills development
- Autism spectrum disorder
- Documentation and reporting
- Safe practices
- Team collaboration
- Multitasking strength
- Interdisciplinary meetings
- Data collection and analysis
- Positive reinforcement methods
- Individualized education plans
- Child development
- Program management
- Analytical approach
- Problem-solving skills
- Continuous professional development
- Strategy development
- Student evaluations
- Progress tracking
- Functional behavior assessments
- Behavior modification techniques
- Scheduling
- Report writing
- Teacher support
- Child abuse and neglect
- Applied behavior analysis
- Resource advocacy
- Documentation
- Environmental observations
- Family education
- Collaborative teamwork
Certification
- Substance Abuse Counseling Certification
- CPR & AED Certified
Timeline
Coach
Henrico County Public Schools
06.2020 - Current
Will Call Coordinator
Performance Food Group Co
11.2019 - Current
Coach
Henrico
07.2019 - Current
Youth Development Professional
804 Dynasty Youth Development
09.2018 - Current
Operations Manager
FedEx:Ground
02.2008 - 08.2014
Residential Youth Counselor
Stella Care
07.2003 - 08.2007
Pastor of Students
Spirit Of Fire Fellowship
06.2003 - 02.2024
No Degree - Primary Education
Virginia Union University
Courses in Counseling - Substance Abuse Counseling
J. Sargeant Reynolds Community College
High School Diploma -
Concord High School
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