Jesse Wilcox
Peoria,AZ
Summary
Experienced Accessories Specialist with background in sales and customer service. Known to be hard-working, trustworthy and a fast learner. Skills include inventory management, customer service, visual merchandising, and sales strategy development. Previous roles resulted in improved sales performance, increased customer satisfaction ratings and innovative product displays. I'm looking for a change in career path and will put my all into it like I have with all my previous endeavors.
Overview
17
17
years of professional experience
Work History
Accessories Specialist
Courtesy Chevrolet
Phoenix, AZ
04.2012 - Current
- Assisted customers with selecting accessories for new vehicle purchase.
- Computed purchases and received and processed cash or credit payment.
- Participated in team meetings to discuss improvement strategies for increasing sales volume.
- Maintained an organized and well-stocked accessory display area and maintaining stock in our parts department.
- Provided product knowledge to customers regarding features, benefits and care instructions for accessories.
- Handled customer complaints in a professional manner and resolved issues quickly and efficiently.
- Tracked sales performance of different products within the department.
- Work with outside vendors to provide aftermarket parts and products.
- Transportation of vehicles.
Collections Agent
Scottsdale Collection Setvices
Phoenix, AZ
05.2008 - 12.2011
- Received payments and posted amounts to customer accounts.
- Participated in training sessions related to new technologies used by the company's collections department.
- Accepted and processed customer payments and applied toward account balances.
- Recorded information about status of collection efforts.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Completed skip traces on customers failing respond to collection efforts.
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ08-2002
Skills
- Goal oriented
- Styling techniques
- POS system proficiency
- Fashion trend awareness
- Upselling strategies
- Product knowledge expertise
- Inventory control
- Customer service
- Relationship building
- Cash handling proficiency
- Effective sales techniques
Timeline
Accessories Specialist
Courtesy Chevrolet
04.2012 - Current
Collections Agent
Scottsdale Collection Setvices
05.2008 - 12.2011
High School Diploma -
Moon Valley High School