Jesse Wiley
Lakeville,MN
Summary
Loan Administration Manager at Wells Fargo & Company with a proven track record in enhancing team performance and operational efficiency. Expert in mortgage processing and relationship management, I successfully resolved escalated borrower issues, fostering strong customer relations and driving productivity improvements. Committed to compliance and team development.
StrengthsFinder top 5: Context, Positivity, Includer, Woo, Relator
Overview
32
32
years of professional experience
Work History
Loan Administration Manager
Wells Fargo & Company
07.2007 - 08.2025
- Provided ongoing training and development for team members, enhancing their skills in mortgage loan processing.
- Devised strategies for maximizing performance metrics while maintaining strict adherence to mortgage regulatory requirements.
- Conducted regular audits to identify areas needing improvement, resulting in increased productivity and accuracy within the team.
- Resolved escalated borrower issues promptly, maintaining positive customer relations.
- Developed and maintained relationships with customers, underwriters, home mortgage consultants and other third parties.
Mortgage Loan Processor
Wells Fargo & Company
07.2004 - 07.2007
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Assistant General Manager
Bigsby's Cafe
11.1993 - 06.2004
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Associate of Arts - Business Management
Anoka Ramsey
Anoka, MN05-1993
Skills
- Relationship management
- Teamwork and collaboration
- Operational efficiency
- Analytical thinking
- Underwriting expertise
- Customer service
- Time management
- Organizational skills
- Loan processing
Timeline
Loan Administration Manager
Wells Fargo & Company
07.2007 - 08.2025
Mortgage Loan Processor
Wells Fargo & Company
07.2004 - 07.2007
Assistant General Manager
Bigsby's Cafe
11.1993 - 06.2004
Associate of Arts - Business Management
Anoka Ramsey
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