Shermayne Shepherd
Long Beach,CA
Summary
Experienced Loan Closer with a skill set that is directly transferable to Assistant Events Coordinator. Extensive experience in contract/document negotiation, and customer service. Proven track record of enhancing client satisfaction through effective communication and meticulous attention to detail. Successfully managed multiple transactions, fostering teamwork and collaboration to ensure seamless closings and resolve complex issues efficiently.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Loan Administrator / Loan Administration Manager
Wells Fargo Bank, N.A.
01.1997 - Current
- Review and negotiation of commercial real estate contracts and documents.
- Enhanced customer satisfaction by providing timely updates and addressing concerns promptly throughout the closing process.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Collaborated effectively between various stakeholders such as other lenders, attorneys, and escrow/title agents to ensure a seamless closing process.
- Maximized efficiency by creating a comprehensive checklist to track tasks required for each closing transaction.
- Maintained accurate records of all completed transactions in accordance with industry standards and company protocol.
- Supported colleagues during high volume periods, fostering a collaborative work environment where everyone was able to excel under pressure.
Education
High School Diploma -
Narbonne High School
Harbor City, CABachelor of Science - Business Administration
University of Redlands
Redlands, CA06-2026
Skills
- Negotiation
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Customer service-focused
- Effective communication
- Problem-solving abilities
- Client relationship building
Timeline
Loan Administrator / Loan Administration Manager
Wells Fargo Bank, N.A.
01.1997 - Current
High School Diploma -
Narbonne High School
Bachelor of Science - Business Administration
University of Redlands
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