Jesse Wright
Claxton,Georgia
Summary
Dynamic Field Service Technician with a proven track record at Patterson Dental Company, excelling in troubleshooting and repair. Known for exceptional customer service and a proactive approach to preventive maintenance, I consistently enhance equipment functionality and client satisfaction through effective communication and tailored solutions. Committed to ongoing professional development and quality assurance.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Patterson Dental Company
01.2017 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Repair and installation
- Installation and maintenance
- Service quality
- Route planning
- Equipment inspection
- Diagnostic testing
- Equipment Repair
Timeline
Field Service Technician
Patterson Dental Company
01.2017 - Current
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