JESSE ZAMORA
Jurupa Valley
Summary
Results-driven logistics and operations leader with 10+ years of experience in distribution, delivery, and supply chain management. Skilled in KPI/SLA management, quality assurance, and process optimization. Currently serving as Field Manager for Best Buy Geek Squad, recognized for driving customer satisfaction, leading high-performing teams, and fostering strong 3PL partnerships. Trusted for leadership, problem-solving, and operational excellence with a focus on measurable results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Manager
Best Buy Geek Squad
01.2021 - Current
- - Lead field operations, maintaining 95%+ SLA compliance in service delivery and customer satisfaction.
- - Track, report, and analyze KPIs including on-time delivery, accuracy, and customer NPS scores.
- - Conduct weekly performance calls with 3PL partners to review SLA performance, address issues, and build action plans.
- - Develop and execute SMART performance plans to align 3PL execution with business goals.
- - Oversee team training, scheduling, and accountability, driving a 15% reduction in service errors through process improvements.
- - Partner with cross-functional teams to implement cost-saving measures and operational efficiencies.
Manager / Quality Assurance Lead
DDC Logistics
01.2010 - 01.2021
- - Directed logistics operations, achieving 98% inventory accuracy through robust cycle count and QA programs.
- - Ensured SLA adherence for delivery timeliness, fulfillment accuracy, and service quality.
- - Monitored productivity and quality KPIs, implementing improvements that enhanced operational performance by 20%.
- - Conducted root-cause analysis and collaborated with leadership to align processes with organizational objectives.
- - Supervised and mentored staff, instilling a culture of continuous improvement and SLA accountability.
Floor Leader
UPS Logistics
01.2007 - 01.2010
- - Supervised daily warehouse and floor operations, ensuring accuracy and timeliness of package handling.
- - Coordinated with logistics teams to meet strict delivery deadlines and maintain SLA compliance.
- - Monitored workflow efficiency, providing training and direction to floor associates.
- - Supported process improvements that enhanced package flow and reduced errors.
Education
High School Diploma -
Norwalk Hi
Norwalk, CA06-2006
Skills
- - Logistics & Supply Chain Management
- - KPI & SLA Management
- - Quality Assurance & Cycle Counts
- - Team Leadership & Development
- - Field Operations Management
- - 3PL Vendor & Partnership Collaboration
- - SMART Goal & Performance Planning
- - Customer Service Excellence
- - Inventory Management & Auditing
- - Process Improvement & Compliance
Accomplishments
- - Improved SLA compliance to 95%+ by building SMART performance plans and driving accountability with 3PL teams.
- - Reduced service errors by 15% through process improvements, performance calls, and staff retraining.
- - Increased inventory accuracy to 98% by leading robust quality assurance and cycle count programs.
- - Enhanced delivery efficiency, driving a 20% improvement in KPI performance across timeliness and accuracy.
- - Strengthened 3PL partnerships, resulting in consistent cost savings and higher customer satisfaction (NPS +12%).
Certification
- - Logistics & Distribution Certification
- - Leadership & Management Training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Field Manager
Best Buy Geek Squad
01.2021 - Current
Manager / Quality Assurance Lead
DDC Logistics
01.2010 - 01.2021
Floor Leader
UPS Logistics
01.2007 - 01.2010
High School Diploma -
Norwalk Hi