Jesse Zapata
Austin
Summary
Dynamic operations leader with extensive experience at UPS, excelling in logistics planning and team management. Proven track record in optimizing compliance and enhancing operational efficiency, driving significant cost reductions. Adept at building relationships and fostering collaboration, ensuring seamless transportation coordination and superior customer relations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
DHL International Logistics
Austin
01.2023 - 05.2023
- Coordinated outbound operations by scheduling and planning international flight activities, ensuring timely departures.
- Onboarded new employees by training them on operational procedures and safety protocols, enhancing team readiness.
- Supervised daily logistics operations to ensure efficient workflow.
- Coordinated with team members to optimize supply chain processes.
- Managed inventory levels and maintained accurate stock records.
Ground
FedEx
02.2019 - 12.2022
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operations Manager Business Manager Director
UPS
Austin
04.1993 - 12.2018
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Led multi-functional team to improve compliance initiatives and cost control, ensuring on-time service delivery.
- Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
- Oversaw fast-paced distribution center operations, consistently meeting schedule and productivity targets.
- Identified and implemented cost-effective distribution strategies effectively handling the logistics of obtaining, storing, and transporting materials and merchandise.
- Coordinated logistics management functions for supplies and accountable equipment and property.
- Established effective communication among unit staff and organization leadership, enhancing collaboration and minimizing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
Education
Associate of Applied Science - Business Law
Austin Community College
Austin, Texas04-1997
Skills
- Logistics management
- Warehouse operations
- Shipping and receiving
- Supply chain positioning
- Operational efficiency
- Resource management
- Team management
- Customer engagement
- Compliance improvement
- Problem Solving
- Networking
- Relationship Building
- Organization
Languages
Spanish
Professional
Certification
HR Supervisor Safety Supervisor Engineering Supervisor Aviation Planner
Accomplishments
Awards for Best in class operations and leadership.
Affiliations
Volunteer Home for Humanity. Neighbor to Neighbor Campaign.
Timeline
Supervisor of Operations
DHL International Logistics
01.2023 - 05.2023
Ground
FedEx
02.2019 - 12.2022
Operations Manager Business Manager Director
UPS
04.1993 - 12.2018
Associate of Applied Science - Business Law
Austin Community College