Jesse J. Cardarelli
Pawtucket
Summary
Conscientious Asst. Manager/ Produce manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Expert retail sales professional offering 30 years experience in retail customer service and retail management. Focused on exceeding sales goals.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Deli Associate
Eastside Marketplace
Providence, RI
06.1988 - 02.2018
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Maintained calm professionalism while resolving customer inquiries and concerns, enhancing customer satisfaction.
- Handled telephone inquiries about products and services, ensuring accurate information delivery.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Took special orders for event catering and party trays.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Verified that prepared food met all standards for quality and quantity.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Ensured cleanliness and sanitation of work areas, adhering to health standards for safety and quality.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
Produce Clerk
Eastside Marketplace
Providence, RI
06.1988 - 02.2018
- Lifted and maneuvered boxes weighing up to 100 pounds to ensure timely restocking of inventory.
- Maintained accurate department signage and pricing to enhance customer shopping experience.
- Organized stockroom and warehouse for efficient inventory management.
- Kept cases and shelves clean and well stocked to promote product visibility and accessibility.
Assistant General Manager
Urban Greens Co-op
Providence, RI
02.2019 - 02.2023
- Collaborated with management to develop operational strategies improving customer service efficiency.
- Implemented scheduling systems optimizing staff allocation during peak hours to enhance service delivery.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed inventory processes, ensuring accurate stock levels and timely replenishment of products.
- Analyzed sales data to identify trends, informing promotional strategies and product selection decisions.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for employees and customers alike.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in training new staff on co-op policies and best practices for member engagement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Mentored and motivated team members to achieve challenging business goals.
Produce Manager/Buyer
Eastside Marketplace
Providence, RI
03.2001 - 01.2018
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Directed work of as many as [25] employees focused on [Customer Service].
- Hiring mentoring. and orientation of new employees.
- Responded to customer concerns with friendly and knowledgeable service.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
- Responsible for opening and closing the store
- Effectively communicate with customers, Team members and Store Leadership
- Unloading and Receiving all deliveries
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly department meetings for all employees.
- Established a Dried Fruit and Nut Program with great profitablity
- Established a Fresh Cut Fruit and Vegetable Program, maintaining high standards of quality and freshness
- Maintain Relationships with Vendors
- Merchandising Fresh Produce to enhance Sales
- Writing Weekly ads published in newspaper to enhance Sales and Draw new customers to shop.
- Completed profit and loss performance reports.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Assistant Store Manager
Eastside Marketplace II
Newport, RI
04.1997 - 03.2001
- Immediately addressed problems with customers to promote quick and successful resolution.
- Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from [Retail].
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Coached the team on effective upselling and cross-selling methods.
- Monitored security and handled incidents in a calm and professional manner.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Conducted store inventories once per quarter.
Cashier Stocker
Eastside Marketplace
Providence, RI
05.1988 - 04.1997
- Directed customers to store locations.
- Received customer payments.
- Greeted customers promptly.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Processed customer returns.
- Reported security and service incidents to management.
- Monitored security and handled incidents in a calm and professional manner.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Recording Secretary
Fraternal Order of Police Associate Member
Providence, RI
01.1993 - 01.1996
Kept the legal account of each monthly meetings
Maintain Records of past meeting
Maintain Records of past meeting
Bartender
Fraternal Order of Police
Providence, RI
01.1991 - 01.1996
- Adhered to state laws regarding alcoholic beverage service.
- Notified a manager if a guest was intoxicated or rude to other guests.
- Refused service to intoxicated guests.
- Cleaned, mopped and vacuumed the bar area.
- Conducted monthly inventory.
- Closed out cash register and prepared cashier report.
- Cleaned and changed ashtrays and emptied trash cans as necessary.
- Poured drinks using standard pour according to specifications.
Manager
Tourtellot & Co (The Farm Stand)
Warwick, RI
01.1995 - 01.1995
Display and sold Fresh Produce
Customer Service
Bank Deposits and Cash Control
Customer Service
Bank Deposits and Cash Control
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Managed work flow to exceed quality service goals.
Busboy/Dishwasher
My Father's Pub
North Providence
01.1986 - 01.1988
Education
Saint Raphael Academy
Pawtucket, RI1991
Skills
- Food presentation
- Inventory management
- Product placement
- Store operations
- Retail sales
- Sales achievement
- Customer service
- Customer relations
- Team collaboration
- Skilled problem solver
- Staff training
- Customer-oriented
Certification
Rhode Island food safty
Timeline
Assistant General Manager
Urban Greens Co-op
02.2019 - 02.2023
Produce Manager/Buyer
Eastside Marketplace
03.2001 - 01.2018
Assistant Store Manager
Eastside Marketplace II
04.1997 - 03.2001
Manager
Tourtellot & Co (The Farm Stand)
01.1995 - 01.1995
Recording Secretary
Fraternal Order of Police Associate Member
01.1993 - 01.1996
Bartender
Fraternal Order of Police
01.1991 - 01.1996
Deli Associate
Eastside Marketplace
06.1988 - 02.2018
Produce Clerk
Eastside Marketplace
06.1988 - 02.2018
Cashier Stocker
Eastside Marketplace
05.1988 - 04.1997
Busboy/Dishwasher
My Father's Pub
01.1986 - 01.1988
Saint Raphael Academy
Work History
Produce Manager,false,Bartender,false,Bartender,false,Bartender,Manager,false,Manager,Assistant Store Manager,false,Assistant Store Manager,Produce Clerk,false,Produce Clerk,Deli Associate,false,Deli Associate,Cashier Stocker,false,Cashier Stocker