Hi, I’m
Jesseka Cervantes
South Gate,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Department of Public Works position. Ready to help team achieve company goals.
Overview
7
years of professional experience
1
Certification
2
Languages
Work History
Panda Express RestaurantTorrance, CA
Crew Shift Lead
07.2022 - Current
Job overview
- Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
- Assisted in hiring decisions, conducting interviews, and evaluating candidates for fit within team dynamic.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Implemented new menu items quickly, training staff effectively on preparation methods to ensure consistent product quality.
- Contributed to higher overall store performance by consistently meeting or exceeding shift targets for sales, labor costs, and food safety standards.
Kinnex InternationalLos Angeles, CA
Customer Representative
05.2019 - 07.2022
Job overview
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Conducted surveys to determine customer opinion of products and services.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sams Club DistributionSouth Gate, CA
Bakery Assistant
11.2017 - 09.2020
Job overview
- Replenished serving stations with fresh food and cleaned up spills.
- Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Documented customer orders and conveyed special requests to kitchen staff.
- Assisted up to 30-75 customers per day with helpful attitude and positive approach.
- Lifted and moved items weighing over 55 pounds using proper lifting techniques.
Burger KingDowney, CA
Assistant Store Manager
02.2017 - 05.2019
Job overview
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
Education
David Starr Jordan Senior High SchoolLos Angeles, CA
High School Diploma
06.2016
Skills
- Attention to Detail
- Team Player
- Quality Control
- Employee Training
- Workplace Safety
- Team Management
Accomplishments
- Supervised team of average 5-8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Licensed eyelash extensions course
- Certified Shift Lead at Panda express restaurant
- Certified Assistant Manager Burger king
Languages
Spanish
Native or Bilingual
Timeline
Crew Shift Lead
Panda Express Restaurant
07.2022 - Current
Customer Representative
Kinnex International
05.2019 - 07.2022
Bakery Assistant
Sams Club Distribution
11.2017 - 09.2020
Assistant Store Manager
Burger King
02.2017 - 05.2019
David Starr Jordan Senior High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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