Jesseka Oliver
Houston,TX
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
13
13
years of professional experience
Work History
Operations Manager
Pappas Main Office
Houston, TX
01.2022 - 03.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed key performance indicators to measure effectiveness of operational processes.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Developed and implemented operational procedures to ensure quality standards are met.
Catering Manager
Pappas
Houston, Texas
04.2020 - 01.2022
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Ensured the quality of ingredients used in meals served at catered events.
- Managed inventory levels of food supplies required for upcoming catered events.
- Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Supervised servers during catered events to ensure high standards of service were met.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
Server
Pappasito Cantina
Houston
03.2020 - 04.2021
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Event Manager
Pappas Restaurants Inc.
Houston, TX
04.2013 - 03.2020
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Attended and participated in industry events.
- Grew revenues $520,000 in 2019 by closing on leads generated from special events.
- Recommended money-saving strategies for events.
Host
Pappasito Cantina
Houston
10.2010 - 04.2013
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
Some College (No Degree) - Business Administration And Management
Houston Community College
Houston, TXSkills
- Guest relations
- Contract negotiations and administration
- Team leadership and supervision
- Business growth
- Marketing and advertising
- Managing events start to finish
- Customer service-driven
Timeline
Operations Manager
Pappas Main Office
01.2022 - 03.2024
Catering Manager
Pappas
04.2020 - 01.2022
Server
Pappasito Cantina
03.2020 - 04.2021
Event Manager
Pappas Restaurants Inc.
04.2013 - 03.2020
Host
Pappasito Cantina
10.2010 - 04.2013
Some College (No Degree) - Business Administration And Management
Houston Community College