JESSEL HERNANDEZ
Providence,RI
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Schedule Manager
MP Professional Professionals Painting
Tampa, FL
11.2022 - Current
- Implemented streamlined scheduling system, reducing appointment conflicts by 30% and improving overall operational efficiency
- Increased team productivity by 25% through optimized resource allocation and workflow management
- Generated consistently positive customer feedback by maintaining clear communication channels and ensuring timely service delivery
- Developed and maintained comprehensive documentation of scheduling procedures, facilitating seamless onboarding of new team members
- Fostered a collaborative environment, encouraging open communication and idea sharing.
- Strengthened client relationships by addressing concerns and providing tailored solutions.
- Achieved high levels of customer satisfaction, delivering exceptional service standards.
Bartender / Waitress
Cranston Entertainment
Providence, RI
11.2022 - Current
- Managed multiple customer orders simultaneously while maintaining high standards of service quality
- Cultivated positive customer relationships, resulting in increased repeat business
- Collaborated effectively with kitchen and bar staff to ensure prompt service delivery
- Adapted quickly to changing customer needs and high-pressure situations during peak hours
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Spa Coordinator
Zenful Touch
Cranston, RI
01.2019 - 01.2022
- Orchestrated appointment scheduling for multiple therapists, maintaining 95% booking efficiency
- Enhanced customer experience through personalized service and attentive communication
- Implemented digital booking system, reducing administrative time by 40%
- Managed inventory and supply ordering, ensuring uninterrupted service delivery
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Answered questions about spa, treatments offered and spa's amenities.
- Promoted spa services and fostered new business by organizing promotional events.
Waitress
Gullivers Tavern
Providence, RI
01.2013 - 01.2018
- Provided exceptional customer service in fast-paced environment, handling up to 15 tables simultaneously
- Maintained detailed knowledge of menu offerings and daily specials to effectively address customer inquiries
- Collaborated with kitchen staff to ensure accurate and timely order fulfillment
- Processed payments efficiently while maintaining accurate cash handling procedures
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Skills
- Project management
- Strategic planning
- Performance evaluation
- Operational efficiency
- Time management
- Client relations
- Networking skills
- Customer focus
- Productivity enhancement
- Customer feedback
- Relationship building
- Operations management
Timeline
Schedule Manager
MP Professional Professionals Painting
11.2022 - Current
Bartender / Waitress
Cranston Entertainment
11.2022 - Current
Spa Coordinator
Zenful Touch
01.2019 - 01.2022
Waitress
Gullivers Tavern
01.2013 - 01.2018