Jesse Marie Victoria Manlutac
Orange Park
Summary
Experienced in delivering exceptional customer service and ensuring safety in a fast-paced restaurant for over four years. Known for maintaining a positive demeanor and effectively resolving issues while prioritizing customer satisfaction. Seeking a position that allows acquired skills and abilities to be utilized in a challenging and impactful environment.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member, Expo Runner
Lucky Cat Dim Sum Restaurant
Jacksonville
11.2025 - Current
- Provided attentive, high-quality service in fast-paced, high-volume hospitality environment, prioritizing guest comfort and satisfaction
- Coordinated food delivery across large dining floor, utilizing situational awareness, timing, and communication under pressure
- Greeted and assisted diverse guests with warmth and cultural sensitivity, ensuring an inclusive and welcoming experience
- Managed multiple responsibilities in dynamic service environment, adapting to shifting priorities and unexpected guest needs
Host, Takeout, Waitress
Tenzushi|Asian Fusion Restarurant
Jacksonville
04.2023 - 11.2025
- Provided exceptional service, contributing to high customer satisfaction and receiving positive feedback.
- Ensured safety and cleanliness by monitoring and sanitizing high-traffic areas to comply with health guidelines.
- Trained new staff on best practices, focusing on customer service excellence and adherence to safety regulations.
- Overcame language barriers with coworkers from different backgrounds through physical and verbal communication.
Host, Takeout, Waitress
Akaya Grill & Sushi Restaurant
Jacksonville
08.2021 - 04.2023
- Memorized menu items and addressed customer inquiries with detailed information and tailored recommendations, enhancing customer satisfaction.
- Managed phone inquiries and reservations, delivering friendly, professional assistance to customers, contributing to a positive first impression.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, enhancing the dining experience.
- Prepared tables and monitored dining area for safety and maintenance issues, ensuring a clean and welcoming environment.
Education
Associates - Arts
Florida State College At Jacksonville
Jacksonville12-2025
High School Diploma -
Oakleaf High School
Orange Park05-2021
Skills
- Customer Service
- Safety Rules and Regulations
- Team collaboration
- Ability to Work in a Team
- Adaptability
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Spanish
Limited
Timeline
Front of House Staff Member, Expo Runner
Lucky Cat Dim Sum Restaurant
11.2025 - Current
Host, Takeout, Waitress
Tenzushi|Asian Fusion Restarurant
04.2023 - 11.2025
Host, Takeout, Waitress
Akaya Grill & Sushi Restaurant
08.2021 - 04.2023
Associates - Arts
Florida State College At Jacksonville
High School Diploma -
Oakleaf High School