Jessenia Balcazar
Dallas
Summary
Dedicated and adaptable professional with over two years of childcare experience and additional experience in customer service, retail, and administrative support. Skilled at building positive relationships, communicating effectively, and adapting quickly to new environments. Proven ability to collaborate with teams, manage multiple responsibilities, and provide dependable support while maintaining a welcoming, organized, and professional atmosphere. Committed to creating positive experiences and delivering high quality service in every role.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Substitute |
Child Care Group
Dallas
12.2025 - Current
- Organized educational materials and resources for classroom use.
- Implemented classroom routines to promote a positive learning environment.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Maintained cleanliness and organization of living spaces and common areas.
- Supervised children in various activities and ensured a safe environment.
- Participated in staff meetings to discuss curriculum and classroom management strategies.
Teacher Assistant |
Child Care Careers
Houston
01.2023 - 11.2025
- Supported individual student needs through personalized attention and guidance.
- Supported teachers in lesson preparation and organized classroom resources to enhance learning environment.
- Coordinated classroom materials and supplies to ensure seamless lesson execution.
- Became familiar with the routine of each classroom and assumes responsibility for daily classroom programs in Teacher's absence.
- Collaborated with parents to provide regular updates on student progress and address any concerns or questions they may have had.
- Assisted in the supervision of students during recess, lunchtime, and field trips.
Retail Sales Associate |
Best Buy
Houston
10.2022 - 01.2023
- Answered store and merchandise questions and led customers to wanted items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Sales Concierge/Front Desk Receptionist |
The Gents Place
Houston
05.2021 - 01.2022
- Greeted clients to create positive first impressions and enhance overall experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty,satisfaction and sales numbers.
- Educated customers on promotions and loyalty programs.
Independent Contractor |
Primerica
Houston
12.2020 - 05.2021
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions
- Explained policy features, advantages, and disadvantages to facilitate informed decision-making on insurance plans.
- Educated and counseled clients about insurance coverage differences.
- Scheduled and organized client appointments to assess individual needs.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action..
Education
High School Diploma | Elsik High School
Houston, TxSkills
- Instructional Support
- Organization
- Problem-Solving
- Customer Service
- Communication
- Team player
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR Certified
- First Aid Certified
- Texas A&M AgriLife Extension Service Food Handler Program Certification
References
References available upon request.
Additional Skills
References available upon request.
Timeline
Substitute |
Child Care Group
12.2025 - Current
Teacher Assistant |
Child Care Careers
01.2023 - 11.2025
Retail Sales Associate |
Best Buy
10.2022 - 01.2023
Sales Concierge/Front Desk Receptionist |
The Gents Place
05.2021 - 01.2022
Independent Contractor |
Primerica
12.2020 - 05.2021
High School Diploma | Elsik High School