Jessenia Marulanda BA
Rutherford,NJ
Summary
Bilingual motivational leader and organizational problem-solver with advanced academic skills in criminal justice and psychology. Experience in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Care Manager
Circle Of Care Passaic County CMO
Woodland Park, NJ
09.2023 - Current
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
Manager
Hudson Honda
08.2018 - Current
- I manage five or more team members within the business development department
- My primary role includes ensuring team members are performing as best in class by continuously completing audits and observations, and providing constructive feedback
- Moreover, I ensure consumer needs are met with service excellence
- Additional responsibilities include but are not limited to the following:
- Establish relationships with our consumers and provide continuous communication regarding sales and promotions
- Solicit consumer feedback to adjust marketing and business strategies that meet consumer needs
- Set goals such as making 100 successful calls a day to share promotions and grow business by attracting new clients
- Manage projects independently and with collaborative teams to meet the growth and finance needs of the company.
Child Advocate
Wynona’s House Child Advocacy Center
Newark, NJ
12.2021 - 02.2022
- Successfully completed 120 hours of internship in child advocacy through establishing partnerships with community resources
- In this internship role and in collaboration with community groups, I engaged youth in pro-social activities and supported families with accessing services for psycho-socio or diverse needs
- In this internship role, I had the opportunity to provide case management and counseling to engage compliance with adherence to treatment opportunities
- Additionally, I participated in the following responsibilities:
- Assessed client needs and made referrals to appropriate community resources
- Supported case management quality by providing culturally diverse perspectives and speaking native language [Spanish] to promote clients comfort level while providing dignity and respect
- Made frequent connections with the family to ensure a family centric approach to outreach.
Customer Coordinator
Metro Honda
12.2020 - 02.2021
- Established strong relationships with consumers to promote sales and retention through customer satisfaction
- Through the positive relationships, I acquired new business through referrals based on feedback regarding my interpersonal skills and service oriented mindset
- Enthusiastically communicated sales opportunities that meet consumer needs
- Mindful of what is important to the customer to provide ongoing communication and share new promotions and new inventory
- Established soft handoff between sales and service teams to facilitate my customer’s needs.
Front Desk Associate
NFC Amenity Management
09.2017 - 02.2018
- Provided exceptional customer service and established myself as the first impression as the first point of contact
- Ensured the environment in the establishment was well maintained
- Promoted trust through empathetic and respectful communication.
Education
Master of Arts - Counseling Psychology, Criminal Justice
Felician University
12.2026
Bachelor of Arts - Criminal Justice
Felician University
Lodi, NJ08.2022
Skills
PROFESSIONAL SKILLS
- My professional skills include a wide variety of successful experiences in software utilization, customer service skills, persuasion and sales skills, and empathetic listening and communication skills
My skills include but are not limited to:
Electronic and Digital Software:
- Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Teams, Google applications
Leadership:
- Scheduling, recruiting, onboarding, counseling, strength-based coaching, auditing, and engaging team members
- Project management
- Designing, creating, implementing creative solutions, problem solving, setting timelines/deadlines, project logistics and progression tracking
Customer Service
- Identification and appropriate referral to crisis intervention, empathetic communication, interpersonal, public speaking, advocacy, bi-lingual [Spanish, English]
- Strategic thinking
- Market Research
Timeline
Care Manager
Circle Of Care Passaic County CMO
09.2023 - Current
Child Advocate
Wynona’s House Child Advocacy Center
12.2021 - 02.2022
Customer Coordinator
Metro Honda
12.2020 - 02.2021
Manager
Hudson Honda
08.2018 - Current
Front Desk Associate
NFC Amenity Management
09.2017 - 02.2018
Master of Arts - Counseling Psychology, Criminal Justice
Felician University
Bachelor of Arts - Criminal Justice
Felician University
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