Jessenia Miller
Albany,NY
Summary
Detail-oriented professional with extensive experience in data entry, validation, and quality control. Proven expertise in AI integration, administrative support, and database management. Skilled in analyzing data patterns, ensuring accuracy, and improving operational efficiency. Strong background in communication, problem-solving, and adapting to remote work environments. Seeking to leverage technical skills and attention to detail in AI training and data annotation roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Data Coordinator
Empire State Development (ESD)
04.2025 - Current
- Coordinate multi-department initiatives supporting compliance tracking and performance reporting for statewide programs
- Partner with leadership to consolidate survey data, highlight trends, and present actionable insights
- Deliver clear updates to internal and external stakeholders ensuring project alignment and data accuracy
Administrative Assistant
New York State Department of Health
05.2024 - 04.2025
- Produced audit-ready reports and performance dashboards for public health initiatives
- Streamlined data collection across regional offices, increasing reporting accuracy and compliance
- Collaborated with managers and analysts to identify opportunities for efficiency improvements
Personal Care Assistant (Part-Time)
Horizon Homecare
08.2022 - 04.2025
- Provided compassionate assistance with daily living activities in a nurturing environment
- Implemented personalized care plans resulting in noticeable improvements in client satisfaction
- Worked closely with healthcare professionals to coordinate and document care effectively
Legal Office Administrator & Hearing Reporter
Social Security Administration
09.2022 - 05.2024
- Managed case records and maintained data integrity for legal hearings, improving retrieval efficiency by 50%
- Facilitated communication between legal teams and clients ensuring accurate, compliant documentation
- Coordinated scheduling, correspondence, and reporting for high-volume operations
Customer Support Specialist
Virtual Moving Technologies
01.2022 - 08.2022
- Analyzed customer support metrics to identify process gaps and improve response times by 40 minutes
- Delivered insights from feedback and ticket data that increased resolution rates by 30%
- Supported remote clients through clear communication and structured follow-up processes
Education
Bachelor of Science - Business Management
Western Governors University
Associate of Applied Science - Business Administration, Honors
SUNY Schenectady
Schenectady, NY05.2024
Skills
- Attention to detail
- Analytical thinking
- Problem-solving
- Data quality assurance
- Excellent communication
- Written communication
- Data validation
- Time management
- Adaptability and flexibility
- Task prioritization
Certification
Music Production Certificate
Timeline
Program Data Coordinator
Empire State Development (ESD)
04.2025 - Current
Administrative Assistant
New York State Department of Health
05.2024 - 04.2025
Legal Office Administrator & Hearing Reporter
Social Security Administration
09.2022 - 05.2024
Personal Care Assistant (Part-Time)
Horizon Homecare
08.2022 - 04.2025
Customer Support Specialist
Virtual Moving Technologies
01.2022 - 08.2022
Bachelor of Science - Business Management
Western Governors University
Associate of Applied Science - Business Administration, Honors
SUNY Schenectady