Jessenia M. Toro
Kansas City,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Project Assistant
Burns & McDonnell
02.2024 - Current
- Managed the lifecycle of project documents, ensuring proper indexing, storage, and retrieval
- Developed and implemented document control procedures to enhance workflow efficiency
- Collaborated with engineering teams to ensure all technical documents meet compliance requirements
- Led document audits to ensure adherence to quality standards
- Created and maintained document templates and guidelines for project documentation
- Trained staff on document control processes and tools
Social Services Specialist II
Missouri Department of Social Services
03.2023 - 02.2024
- Interfaced with local court system, attending court proceedings and working directly with Law enforcement officials
- Advocating for children and assuring safety, by conducting Investigations
- Formulated discharge plans in collaboration with multidisciplinary treatment team, child and family
- Connected individuals with relevant community resources and coordinated referrals
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Reported results of investigations with written observations and statements analyzed for final reports
- Completed comprehensive face-to-face interviews with Alleged perpetrators, Children, care takers and more to generate reports to document investigative findings
- Maintained organized records of all information and material pertinent to open investigations
- Drafted petitions, court reports, case plans and other legal documents to achieve goals
- Counseled parents on proper child-rearing choices
Case Planner
Cypress Hills Local Development Corporation
08.2021 - 02.2023
- Monitored children's health, school performance and living situation
- Scheduled and conducted office visits, home visits and sibling visits
- Provided casework counseling to foster parents, adoptive parents and birth parents Prepared case documentation (Progress notes, FTCs, and FASP's)
- Maintained case record of all case management activities and completed written reports on time
- Provided Preventive services to at least 8 families
- Completed initial risk assessment and developed quarterly contacts with families to address identified service needs
- Provided families with resources and mental health directories
- Referred clients as needed for medical assessment, educational, financial, and other services
- Referred children birth to age three for evaluations due to possible developmental delays
- Managed parent support groups addressing topics such as positive discipline and parenting styles
- Directed protective placement, case management, parent education and family reunification activities
- Assessed patient and delivered comprehensive case management services
- Identified appropriate community resources and provided referrals for services
- Established behavioral modification goals and assessed progress toward goals
Analytical Linguist
KACE Company (formerly MVM Inc.)
12.2020 - 11.2021
- Listen to intercepted phone calls to identify and analyze pertinent data
- Produce accurate translations, transcriptions, and interpretations of ongoing conversations and intelligence activities from Spanish to English
- Maintain detailed lists of slang, colloquial, and code words and phrases
- Coordinate with colleagues to meet deadlines for intelligence-reporting briefing
Barista
Starbucks
10.2018 - 06.2020
- Verbal and written communication skills, teamwork
- Engage with customers and maintain relationships to maintain sales
- Oversee, assist in maintenance, ensuring a clean working station
- Multitasking, being able to handle multiple tasks quickly and efficiently
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained clean and organized workspace, enabling coworkers to locate resources and products
- Followed health, safety and sanitation guidelines to pass state inspections
Assistant Manager & Bookkeeper
Food Bazaar
06.2017 - 12.2017
- Exhibited strong leadership by overseeing and motivating a team of over 20 employees to achieve daily sales goals
- Managed inventory control and ensured accurate data entry to enhance operational performance
- Supervised staff and developed effective work schedules to optimize team efficiency
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY12.2019
Associate of Science - Liberal Arts
Queensborough Community College
New York, NY08.2017
Skills
Administrative Support
Research abilities
Team Support
Meeting Coordination
Project Management
Client Relationships
Quality Assurance
Team Collaboration
Staff Management
Conflict Resolution
Time Management
Attention to Detail
Excellent Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Project Assistant
Burns & McDonnell
02.2024 - Current
Social Services Specialist II
Missouri Department of Social Services
03.2023 - 02.2024
Case Planner
Cypress Hills Local Development Corporation
08.2021 - 02.2023
Analytical Linguist
KACE Company (formerly MVM Inc.)
12.2020 - 11.2021
Barista
Starbucks
10.2018 - 06.2020
Assistant Manager & Bookkeeper
Food Bazaar
06.2017 - 12.2017
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Science - Liberal Arts
Queensborough Community College