Jessenia Perales
Pasadena,TX
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Sociable Patient Transporter experienced moving patients to and from various department locations via stretcher or wheelchair. Provides directional information to guests and visitors and patient location to family members and guests. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Patient Transporter
Houston Methodist Hospital
Houston, TX
09.2023 - Current
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Maintained cleanliness of transport vehicles and equipment.
- Provided timely transportation services for outpatients to various medical facilities.
- Collected patient information from nursing staff before transport.
- Checked all medical documents for accuracy before transporting patients.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Greeted patients and explained transport plan and destination.
- Lifted patients using proper body mechanics and lifting techniques.
- Disinfected and properly stored transport equipment.
- Secured IV connections, tubing and other medical devices for safe transport.
Bank Teller
Amegy Bank
Houston, TX
11.2021 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Identified sales opportunities and referred customers to branch partners in financial services
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Assisted customers with compromised debit cards and issued new credentials
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions
- Placed orders for customer checks and verified starting numbers
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Logged cashier's checks and other transactions to maintain accurate account records
- Maintained accurate records of customer transactions in line with bank procedures
- Monitored and reported suspicious activity in line with bank security policies
- Turned in excess cash to maintain drawer security
- Processed customer transactions promptly, minimizing wait times
- Provided customer records, account statements and copies of checks
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Assisted with training of new tellers on policies and procedures
- Counted and packaged currency and coins
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Cashier
MARSHALLS - CASHIER
Pasadena, TX
06.2021 - 11.2021
- Handled cash with high accuracy and took care to check bills for fraud
- Lifted up to 50 pounds at once and used forklift to move heavierUniversity of Houston - Downtown
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - BIOLOGY
University of Houston - Downtown
Houston, TX05-2025
High School Diploma -
Pasadena High School
Pasadena, TX05.2021
Associate of Science - General Studies
San Jacinto College
Pasadena, TX05.2021
Skills
- Customer Needs Assessment
- Stress Tolerance
- Revenue Growth
- Transaction Processing
- Balance Transfers
- Financial Transactions
- Customer Relationship Management
- Patient Safety
- Regulatory Compliance
- Bedside Manner
- Mobility Assistance
- Supplies Delivery
- Patient Transportation
- Patient Communication
- Transportation Procedures
- Wheelchair Assistance
- Equipment Disinfection
- Patience and Persistence
- Problem Resolution
- Training & Development
- Communication
- Friendly, Positive Attitude
Languages
- English
- Full Professional
- Spanish
- Professional Working
Additional Information
- Worked flexible schedule and extra shifts to meet business needs. Maintained current knowledge of store promotions and highlighted sales to customers. Restocked and organized merchandise or equipment when needed. Performed cash, card, and check transactions to complete customer purchases. Greeted customers entering a store and responded promptly to customer needs. Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies. Processed refunds and exchanges according to company policy. Welcomed customers and helped determine their needs. Learned duties for various positions and provided backup at key times. Helped customers complete purchases, locate items, and join reward programs. Gained a lot of knowledge of patient safety and growing more as more opportunities I am willing to try.
Timeline
Patient Transporter
Houston Methodist Hospital
09.2023 - Current
Bank Teller
Amegy Bank
11.2021 - Current
Cashier
MARSHALLS - CASHIER
06.2021 - 11.2021
Bachelor of Science - BIOLOGY
University of Houston - Downtown
High School Diploma -
Pasadena High School
Associate of Science - General Studies
San Jacinto College