Jessenia Perales
Pasadena,TX
Summary
Reliable, honest, and dedicated to meeting scorecard goals. Detail-oriented team player with strong organizational skills. Efficiently handles multiple projects with high accuracy. Skilled Patient Transporter, adept at moving patients to and from various department locations using stretchers or wheelchairs. Provides directional information to guests, visitors, and patient location to family members. Highly motivated with a desire for new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Works effectively unsupervised and quickly masters new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Transporter
Houston Methodist Hospital
2023.09 - Current
- Greeted patients and explained transport plan and destination.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Provided timely transportation services for outpatients to various medical facilities.
- Collected patient information from nursing staff before transport and Checked all medical documents for accuracy before transporting patients.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Secured IV connections, tubing and other medical devices for safe transport.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Ensured timely arrival for appointments, managing patient transport schedules efficiently.
Bank Teller
Amegy Bank
2021.11 - 2023.08
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Maintained accurate records of customer transactions in line with bank procedures
- Provided customer records, account statements and copies of checks
- Assisted with training of new tellers on policies and procedures
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cashier
MARSHALLS - CASHIER
2021.06 - 2021.11
- Handled cash with high accuracy and took care to check bills for fraud
- Lifted up to 50 pounds at once and used forklift to move heavierUniversity of Houston - Downtown
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - BIOLOGY
University of Houston - Downtown
Houston, TX2025-05
High School Diploma -
Pasadena High School
Pasadena, TX05.2021
Associate of Science - General Studies
San Jacinto College
Pasadena, TX05.2021
Skills
- Customer Needs Assessment
- Stress Tolerance
- Revenue Growth
- Transaction Processing
- Financial Transactions
- Customer Relationship Management
- Patient Safety
- Regulatory Compliance
- Bedside Manner
- Patient confidentiality
- Mobility Assistance
- Supplies Delivery
- Patient Transportation
- Patient Communication
- Transportation Procedures
- Equipment Disinfection
- Patience and Persistence
- Problem Resolution
- Training & Development
- Communication
- Friendly, Positive Attitude
Accomplishments
Employee of the month; May 2024
Additional Information
- Worked flexible schedule and extra shifts to meet business needs. Maintained current knowledge of store promotions and highlighted sales to customers. Restocked and organized merchandise or equipment when needed. Performed cash, card, and check transactions to complete customer purchases. Greeted customers entering a store and responded promptly to customer needs. Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies. Processed refunds and exchanges according to company policy. Welcomed customers and helped determine their needs. Learned duties for various positions and provided backup at key times. Helped customers complete purchases, locate items, and join reward programs. Gained a lot of knowledge of patient safety and growing more as more opportunities I am willing to try.
Certification
- Basic Life Support (BLS) Certification - NationalCPRFoundation
- Cardiopulmonary Resuscitation (CPR) - American Heart Association
Languages
English
Full Professional
Spanish
Professional Working
Arabic
Timeline
Patient Transporter
Houston Methodist Hospital
2023.09 - Current
Bank Teller
Amegy Bank
2021.11 - 2023.08
Cashier
MARSHALLS - CASHIER
2021.06 - 2021.11
Bachelor of Science - BIOLOGY
University of Houston - Downtown
High School Diploma -
Pasadena High School
Associate of Science - General Studies
San Jacinto College
- Basic Life Support (BLS) Certification - NationalCPRFoundation
- Cardiopulmonary Resuscitation (CPR) - American Heart Association
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