Jessenia Torres
EASTON,MD
Summary
Results-driven with proven expertise in training staff and optimizing operational efficiency. Skilled in cash handling and quality control, contributing to a positive customer experience and team collaboration.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Service Advocate
Target Corporation
Easton, MD
11.2024 - Current
- Cash Handling & Transactions: Accurately process cash, credit, and debit payments; maintain balanced cash drawers; perform daily deposits and reconciliations.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported front end duties to maintain metrics and accuracy.
Team Lead
Dollar General Market
Easton, MD
09.2022 - 10.2024
- Managed opening and closing of store shifts to ensure proper operations.
- Trained and mentored team members on best practices for customer service and inventory management.
- Fostered a positive team environment by promoting collaboration and open communication among staff members.
- Processed cash office daily.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Collegio La Milagrosa
Arecibo, PR06-1999
Skills
- Payment handling
- Credit card processing
- Order fulfillment
- Quality control
- Recordkeeping
- Payment processing
- Customer feedback analysis
Languages
Spanish
English
Timeline
Customer Service Advocate
Target Corporation
11.2024 - Current
Team Lead
Dollar General Market
09.2022 - 10.2024
High School Diploma -
Collegio La Milagrosa