Jesse R. Matherne
Marrero,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Lead Busser
Restaurant Des Familles
11.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Training Leader
Raising Canes
07.2020 - 01.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Promoted a culture of ongoing feedback and evaluation among employees, using both formal and informal methods to gather insights into training program effectiveness.
- Built strong relationships with external partners/vendors to ensure access to high-quality resources at competitive prices for ongoing professional development efforts within the organization.
- Facilitated open communication channels between management and staff regarding professional development opportunities, increasing employee buy-in for new initiatives.
- Evaluated training needs through assessments and feedback, leading to tailored training interventions.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
Education
Associate of Applied Science - Computer Network Technology
Delgado Community College
New Orleans, LA12.2024
High School Diploma -
John Ehret High School
Marrero, LA05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Assembly
- Software Installation
- Printer troubleshooting
- Desktop Technical Support
- Attention to Detail
- Troubleshooting Techniques
Certification
- Adv Javascript
- Comp Serv Tech
- Digital Media I
- Digital Media II
- Photoshop
- C++
- Java
Timeline
Training Leader
Raising Canes
07.2020 - 01.2023
Server/Lead Busser
Restaurant Des Familles
11.2019 - Current
Associate of Applied Science - Computer Network Technology
Delgado Community College
High School Diploma -
John Ehret High School
- Adv Javascript
- Comp Serv Tech
- Digital Media I
- Digital Media II
- Photoshop
- C++
- Java
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