Jerry Gonzalez
Tallahassee,FL
Summary
Experienced Server/Busser with solid 2+ years background in foodservice field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Energetic Busser with experience in fast-paced environments. Committed to managing guest expectations and maximize satisfaction. Well-versed in staying on top of guest needs and delivering fast, friendly service. Eager and excited at any new opportunities given with a certainty of always receiving the best work out of me.
Overview
2
2
years of professional experience
Work History
Server/Lead Busser
sushi sake
Miami, FL
10.2021 - 05.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Presented menus and answered questions regarding items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Followed up on guest requests in a timely manner.
- Trained new employees on restaurant procedures and plating techniques.
Store Associate
Nike Factory Outlet
Florida City, FL
07.2021 - 09.2021
- Provided cash register operations and handled customer payments.
- Improved customer service feedback scores through outstanding service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Addressed customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier
Milam's Market
Palmetto, FL
06.2023 - 08.2023
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Miami Palmetto Senior High School
Miami, FL06-2023
Associate of Arts - Marketing
Florida State University
Tallahassee, FLSkills
- Menu Memorization
- Order Taking
- Table Bussing
- Quality Assurance
- Cleaning and Sanitizing
- Food Running
- Team Collaboration
- Payment Processing
- Customer Service
( Store associate )
- Merchandise Recommendations
- Speech Clarity
- Cash Register Operation
- Sales and Promotions
- Product and Service Sales
- Merchandising and Display
( Cashier)
- Drawer Balancing
- POS Systems
- ID Verification
- Customer Assistance
- Cash Handling
- Regulatory Compliance
- Credit and Cash Transactions
Languages
English
Professional
spanish
Professional
Timeline
Cashier
Milam's Market
06.2023 - 08.2023
Server/Lead Busser
sushi sake
10.2021 - 05.2023
Store Associate
Nike Factory Outlet
07.2021 - 09.2021
High School Diploma -
Miami Palmetto Senior High School
Associate of Arts - Marketing
Florida State University