Phoenix Leyritz
Rancho Santa Margarita,CA
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
Work History
Server, Expo Manager, Shift Lead, Busser, Bakery
The Cheesecake Factory
Mission Viejo, California
10.2019 - 01.2025
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Skills
- Order delivery practices
- Team member support
- Ordering procedures
- Menu memorization
- Safe food handling
- Positive guest interactions
- Exceptional customer service
- Upselling techniques
- Order accuracy
- Food running
- Positive and professional
Timeline
Server, Expo Manager, Shift Lead, Busser, Bakery
The Cheesecake Factory
10.2019 - 01.2025