Zachary Stinger
Nunica,MI
Summary
Driven hospitality professional with a proven track record at Harris Hospitality, enhancing customer satisfaction and streamlining operations. Skilled in hospitality service expertise and exceptional customer service, leading to increased referrals and repeat business. Expert in food running and guest engagement, consistently meeting sales targets through effective team leadership and service prioritization.
Overview
10
10
years of professional experience
Work History
Server/manager/expo
Harris Hospitality
2020.09 - Current
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Led team of servers to consistently meet customer service and sales targets.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Cook/dishwasher/packline
Lees Famous Chicken
2017.08 - 2020.08
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Prepared and served various food items in fast-paced Type environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Adjusted recipes based on ingredient availability or customer request.
- Measured and mixed ingredients according to precise recipes for best results.
Food Associate
Michigan's Adventures
2014.05 - 2018.09
- Implemented and maintained quality control processes.
- Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
- Cleaned tools, plates, trays, and areas according to requirements.
- Prepared recipe components by measuring, washing, cutting and portioning materials.
Education
Highschool Diploma -
Reeths-Puffer High School
Muskegon, MISkills
- Food Running
- Order Management
- Guest Engagement
- Cash Handling
- Hospitality service expertise
- Order delivery practices
- Quality Control
- Exceptional customer service
- Bill computation
- Service prioritization
- Food sales and promotion
- High-volume dining
- Sales Techniques
- Strong Work Ethic
- Menu Memorization
- Suggestive Selling
- Item promotion
- Sales expertise
Timeline
Server/manager/expo
Harris Hospitality
2020.09 - Current
Cook/dishwasher/packline
Lees Famous Chicken
2017.08 - 2020.08
Food Associate
Michigan's Adventures
2014.05 - 2018.09
Highschool Diploma -
Reeths-Puffer High School
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