JESSE W. LINDON
Provider Service Advocate Applicant
Nicholasville,KY
Summary
Driven Individual seeking opportunity to build a long-term career within United Health Group. I have extensive experience in communication, documentation, de-escalation and attention to detail. I am confident in my ability to learn and adapt quickly and look forward to bringing my unique experience to the Provider Service Advocate position.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Amazon Prime Delivery Driver
Amazon S&H Delivery
Lexington, KY
07.2020 - Current
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with customers by responding to questions and concerns.
Program Coordinator
Community Alternatives Of KY
Nicholasville, KY
01.2020 - 07.2020
- Provided ongoing direction and leadership for program operations.
- Prepared incident reports and completed investigations for DDID (Division of Developmental and Intellectual Disabilities).
- Daily use of Microsoft office applications for communication and documentation/record-keeping purposes.
- Provided on-call assistance for all SCL staff and supervisors.
House Supervisor
Home Of The Innocents
Louisville, KY
05.2018 - 06.2019
- Provided emergency response during shifts and when on-call.
- Administered medications to clients in compliance with all state and agency regulations.
- Conducted routine safety inspections, identifying areas needing improvement and eliminating potential hazards for staff and residents.
- Utilized Safe Crisis Management physical and verbal interventions as needed during client crisis.
- Provided monthly staff reviews and training in areas that required improvement.
Sr. Youth Counselor
Maryhurst
Louisville, KY
12.2015 - 12.2017
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
- Educated teens on independent living skills.
- Documented all incidents in accordance with all state, local and agency guidelines in great detail.
Store Associate
At Home
Lexington, KY
11.2014 - 07.2015
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Provided quality customer service to all store patrons.
Medicaid Customer Service Representative
KYNECT
Lexington, KY
06.2013 - 11.2014
- Assisted customers with medicaid and KYNECT healthcare applications via an in-bound call, call center setting.
- Provided the information necessary for customers to select the plan best suited for their unique needs.
- Assisted customers with technical issues.
- Completed data input of sensitive information in accordance with all guidelines.
- Utilized various microsoft office applications and intranet to research resolutions for customers.
Call Center Representative
XEROX
Lexington, KY
06.2012 - 06.2013
- Assisted hundreds of customers daily via in-bound calls with questions and sales for a major cell-phone service provider.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Evaluated customer information to explore issues, develop solutions, exceed customer expectations and improve satisfaction.
Education
No Degree - Women And Gender Studies
University Of Louisville
Louisville, KYNo Degree - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KYHigh School Diploma -
Montgomery County High School
Mount Sterling, KY 08.2006 - 04.2010
Skills
Report preparation
Complaint resolution
Excellent listening skills
Professional communication skills
Crisis Response and Management
MOS Microsoft Office 10 Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Core Award
(Home of the Innocents)
This award goes to one support staff each month in recognition of their exceptional performance and exemplifying the core values of Home of the Innocents.
Med Rep. Award
(Maryhurst)
This award goes to one person each month who exemplifies professionalism and proficiency regarding medication administration.
Giraffe Award
(Maryhurst)
This award is presented to one individual each month who is recognized as someone who stands out for going above and beyond their duties and embodies the core values of St. Mary Euphrasia and is consistently an exceptional and dependable team player."
Timeline
Amazon Prime Delivery Driver
Amazon S&H Delivery
07.2020 - Current
Program Coordinator
Community Alternatives Of KY
01.2020 - 07.2020
House Supervisor
Home Of The Innocents
05.2018 - 06.2019
Sr. Youth Counselor
Maryhurst
12.2015 - 12.2017
Store Associate
At Home
11.2014 - 07.2015
Medicaid Customer Service Representative
KYNECT
06.2013 - 11.2014
Call Center Representative
XEROX
06.2012 - 06.2013
High School Diploma -
Montgomery County High School
08.2006 - 04.2010
No Degree - Business Administration And Management
Bluegrass Community And Technical College
No Degree - Women And Gender Studies
University Of Louisville