Dominique Clay
Commerce,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Amazon Delivery Driver
Equalize Global
Buford, GA
11.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Warehouse Worker
Amazon
Jefferson, GA
10.2023 - 12.2023
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Battery Inspector
SK Battery America
Commerce, GA
08.2023 - 09.2023
- Conducted physical inspections of batteries to ensure they met safety and quality standards.
- Analyzed test results to identify any potential performance issues with the batteries.
- Identified defective components in batteries and documented them accordingly.
Security Professional
Allied Universal Security Services
Gurnee, IL
04.2022 - 08.2023
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Implemented access control systems to protect sensitive areas from unauthorized access.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
Package Sorter
Amazon
Pleasant Prairie, WI
10.2021 - 12.2021
- Organized packages according to size and weight specifications.
- Scanned barcodes on packages to ensure accuracy of delivery.
- Loaded packages onto pallets for shipment.
Customer Service Team Leader
Wendys Restaurant
Kenosha, WI
06.2016 - 05.2019
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Human Resources Representative
Aramark
Highland Park, IL
11.2011 - 02.2012
- Maintained personnel records in accordance with applicable laws and regulations while ensuring confidentiality of information.
- Provided advice to employees on how to navigate internal processes such as filing complaints or requesting accommodations.
- Prepared data and produced various reports using HRIS system.
Patient Escort
Glenbrook Hospital
Glenview, IL
12.2007 - 03.2011
- Assisted patients to their destinations, such as waiting rooms or medical examination rooms.
- Provided wheelchairs to those who needed assistance with mobility.
- Maintained accurate records regarding patient transport times, locations, and conditions.
Education
High School Diploma -
Amundsen High School
Chicago, IL05-2003
Some College (No Degree) - General Studies
College of Lake County
Waukegan, ILSkills
- Package scanning
- Dispatch Communication
- Dependable and reliable
- Local Delivery
- Failure Analysis
- Defect Identification
- Loss prevention expertise
- Daily status reports
- Safety and security procedures
- Wheelchair assistance
- Patient Safety
- Report Preparation
- File Management
- Report Generation
- Paperwork Processing
- Inbound and Outbound Calling
Strive not to be a success, but rather to be a value
You can be successful in every which way you choose. Dont try so hard to be successful but also be a value to what you are accomplishing.
Timeline
Amazon Delivery Driver
Equalize Global
11.2023 - Current
Warehouse Worker
Amazon
10.2023 - 12.2023
Battery Inspector
SK Battery America
08.2023 - 09.2023
Security Professional
Allied Universal Security Services
04.2022 - 08.2023
Package Sorter
Amazon
10.2021 - 12.2021
Customer Service Team Leader
Wendys Restaurant
06.2016 - 05.2019
Human Resources Representative
Aramark
11.2011 - 02.2012
Patient Escort
Glenbrook Hospital
12.2007 - 03.2011
High School Diploma -
Amundsen High School
Some College (No Degree) - General Studies
College of Lake County