Sandra Hackman
New York,United States
Summary
Dynamic and results-oriented Head Universal Banker with a proven record of leadership, compliance and sales excellence. Dedicated to driving branch growth, delivering exceptional customer service, and ensuring operational excellence. Eager to leverage expertise in financial management, team leadership, and client relationship building to contribute to the success of the team. Proficient in finance, accounting, economics, and real estate.
Overview
5
5
years of professional experience
Work History
Head Universal Banker
Citibank N.A
06.2022 - Current
- Promoted to Head Universal Banker within one year for outstanding leadership and performance as Concierge Banker
- Researched and recommended profitable investments, leading to increased wealth management referrals
- Mentored and empowered team members to effectively manage branch sales, leading to a substantial growth in net sales over 14MM and a net promoter score of 90% YTD
- Ensured branch readiness for internal audits by overseeing branch operations
- Proficient in PowerPoint and Excel, leveraging advanced features to enhance presentations, data analysis and utilized analytical skills to interpret, analyze, and validate trends in data, leading to informed decision-making
- Earned recognition as the second-ranked Universal Banker in the NY/NJ Metro for 2023, with top performance as the leading salesperson, and received multiple accolades for exceptional client dedication
- Utilizing my extensive firsthand knowledge, I spearheaded the training program for new hires, focusing on enhancing proficiency in bank product knowledge and optimizing operational management practices.
Manager at Retail Level
McDonald's Corporation
06.2019 - 06.2022
- Demonstrated exceptional performance, leading to a team-wide salary raise and recognition for exceeding targets
- Ranked #1 as Employee of the Month for seven consecutive months out of 24 workers, showcasing consistent client satisfaction and performance excellence
- Implemented strict adherence to food safety regulations to ensure compliance and mitigate risks
- Utilized Excel for creating detailed shift schedules, optimizing workforce management and improving operational efficiency
- Maintained accurate records of daily sales and cash balances, facilitating transparency and accountability in financial reporting.
Education
Bachelor of Business Administration in Finance -
Baruch College
New York, NY08.2023
AS Business Management -
Hostos Community College
New York, NY06.2021
Skills
- Team Leadership Expert
- Corporate & Investment Finance Expert
- Microsoft Excel
- Word
- PowerPoint Expert
- Excellent Communication Expert
- Compliance Documentation Expert
- Analytical, Sales skills Expert
Hobbies and Interests
- Painting
- Skydiving
- Movies
Timeline
Head Universal Banker
Citibank N.A
06.2022 - Current
Manager at Retail Level
McDonald's Corporation
06.2019 - 06.2022
Bachelor of Business Administration in Finance -
Baruch College
AS Business Management -
Hostos Community College
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