Yesica Torres
San Diego,CA
Summary
Hardworking Head Universal Banker familiar with teller transactions, setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 3 years of related experience to a challenging position with room for advancement.
Overview
3
3
years of professional experience
Work History
Head Universal Banker
Citibank
2024.04 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Enhanced branch efficiency by identifying process improvements and implementing best practices in retail banking operations.
Accounting and HR Assistant
The Dana on Mission Bay
2023.12 - 2024.03
- Compiled information, prepared moderately complex reports, and balanced routine general ledger lines or expense accounts to ensure 100% data accuracy
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
Retail Banking Specialist
Beal Bank
2023.06 - 2024.12
- Assisted in opening new Savings, Money Market and Certificate of Deposit accounts.
- Enhanced branch efficiency by identifying process improvements and implementing best practices in retail banking operations.
- Implemented new promotional initiatives that increased product awareness among existing clients.
Concierge
Citi Bank
2022.02 - 2023.06
- Created lasting relationships with clients
- Processed client transactions such as: withdrawals, deposits, payments, cash advances, and transfers
- Referred beneficial products and services to clients
- Assisted with opening new accounts for new or existing clients.
Education
Bachelor of Science - Business Administration
San Diego State University Global
San Diego, CA08.2025
Associate of Business Administration -
San Diego City College
San Diego, CA05.2023
High School Diploma -
The Charter School of San Diego
San Diego, CA08.2020
Skills
- Bilingual
- Developing customer relationships
- Branch operations
- Customer Service
- Team Collaboration
Timeline
Head Universal Banker
Citibank
2024.04 - Current
Accounting and HR Assistant
The Dana on Mission Bay
2023.12 - 2024.03
Retail Banking Specialist
Beal Bank
2023.06 - 2024.12
Concierge
Citi Bank
2022.02 - 2023.06
Bachelor of Science - Business Administration
San Diego State University Global
Associate of Business Administration -
San Diego City College
High School Diploma -
The Charter School of San Diego
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