TANICKA D. GALLAWAY

• The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions, sales and referral routines to deepen client relationships.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed.
• Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization of digital technologies.

Manager: Sam Al-Deen 202-559-1470

• As an Associate Banker, we're at the forefront of delivering an exceptional first impression by fostering long-lasting and meaningful relationships.
• Assisting clients on how to use self-service options so they can bank how, when and where they want.
• Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with us.
• Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform.
• Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels.
• Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements.
• Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals.
• Branch Manager : Donna Moore-Brewer 301-755-2949

• Coordinate distribution of all incoming communications( including faxes,emails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public. Maintain a professional attitude with sincerity and enthusiasm reflecting Macys commitment to our customers.
• Coordinate all functions of the hiring process including pre-screening applicants, correspondence with applicants, and scheduling interviews with store management.
• Balance vault and store checkbook to perform other cash functions daily.
• Act at MST liaison and train associates on GSM on how-to call-in repairs.
• Regular, dependable attendance and punctuality.
• Perform customer relation duties as it pertains to At Your Service ( not including, tracking packages, looking up customer orders, credit files, and resolving any issues that may arise dealing with both forward facing and interpersonal communication with customers).
• Partner with corporate partners to ensure that colleagues rights are upheld to HR/ union standards.
• Process timekeeping to ensure that colleagues are paid in a timely manner.
• Store Manager: Beth Treon 240-880-4200 Ext 2560

• Drive and exceed sales goals by leading Macys initiates through coaching and recognition, while optimizing productivity and efficiency. Lead customer service in the store and ensure colleagues engage with customers and provide a friendly and easy to shop environment.
• Support Manager, Operations and Visual Merchandising to complete all operational activities in store when needed, including price changes and setup/take down, merchandising, fulfillment and RTV's giving by workload planning meeting.
• Review sales and star rewards results and strategize action for continued improvement.
• Review and utilize sales data to provide colleague recognition, develop and communicate strategies to improve results.
• Determine strategies to drive and motivate colleagues to solicit the star rewards program by reinforcing the benefits of new accounts.
• Monitor and address performance issues on a timely basis; conduct ongoing Talent Analysis of colleagues and establish career progression plans for key areas and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in commission, specialist and high level selling areas. Interview, hire, train, direct, manage,coach, develop, coordinate, evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support.
• Direct and manage a team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues. Analyze reports in order to strategize and deliver results, implement action plans focusing on deficient areas and highlight growth opportunities.
• Store Manager: Tyjon Johnson 301-423-3300

• Provided store support by monitoring, updating, processing all tasks related to store scheduling systems in order to provide a flexible and engaging work environment for all store colleagues. Executes a variety of tasks across different applications/platforms built to support the organization of store data related to budgets, scheduling, and merchandise placement. The team is a key partner to store leaders by managing selling, support, administrative schedules and ownership to budget, job requisition creation, as well as providing regular communication and training to all levels of store leadership.
• Acts as the liaison between the District Director and stores, as well as performing other duties as necessary.
• Ensure store execution of selling, support, and administrative schedules as published and facilitate store requested schedule changes not available through self-service with efficiency, consistency, and integrity.
• Support Macy’s Inc. business strategies as they relate to managing selling, administrative and support ownership and expense to target.
• Ensure all HR/AR procedures, policies, and standards are understood and followed by People Leaders in regards to scheduling changes and provide automated associate notification.
• Partner with the District Director to support store specific scheduling strategies related to District initiatives as directed by DVP.
• Assist with special projects as assigned.
• Perform these functions in an efficient manner, as directed by the District Director.
• Supervisor: Lakeisha Callier 301-832-7597