Ana Paula Zatbin Zarkowski
Providence,RI
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
14
14
years of professional experience
Work History
Universal Banker
Harbor One Bank
Providence, RI
07.2021 - Current
- Opened checking, savings, money market, and certificates of deposit accounts, ordered checks and debit cards and furnished online banking details to facilitate new transactions.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Personal Banker
Santander US
Providence, RI
07.2019 - 07.2021
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients' needs.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Chief Operations Officer
Parker Zarkowski
Greenville, MI
01.2016 - 05.2019
- Made decisions with broad and positive impact on security management operations.
- Created detailed financial reports based on financial statuses and data.
- Handled cash controls and implemented payment authority practices and approval of Chart of Accounts.
- Analyzed data and presented reports of financial statuses.
Self-Storage Manager
North Greenville Self Storage
Greenville, MI
01.2016 - 05.2019
- Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Identified issues, analyzed information, and provided solutions to problems.
Buyer / Analyst
ERB Energy
Paulo, Brazil, Brazil
01.2014 - 02.2016
- Met with suppliers to assess changes and determine proper courses of action.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Conferred with sales and purchasing to match customer preferences.
- Maintained complete documentation and records of all purchasing activities.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations
Assistant Buyer
Sandvik Coromant
Paulo, Brazil, Brazil
01.2013 - 01.2015
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Negotiated prices, discount terms, and transportation arrangements for merchandise.
Education
No Degree - Mortgage Processor
Community College of Rhode Island
Warwick, RI04.2022
No Degree - Flight Attendance
Master School Aviation
Brazil/ Sao Paulo.01.2010
BBA - Business Administration
Anhanguera Education
Brazil/ Sao Paulo.06.2016
BBA - International Business
Laureate International
Brazil/ Sao Paulo.06.2015
Skills
- Consumer banking
- Administering payroll
- Purchasing processes
- Cash Handling
- Account openings
- Purchasing procedures
- Materials sourcing
- Contract preparation
- Vendor negotiation
- Business administration
- Fluent in Portuguese
- Full professional Spanish Language
- Proficient with Microsoft Windows and Apple Mac
- Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook) experience
Timeline
Universal Banker
Harbor One Bank
07.2021 - Current
Personal Banker
Santander US
07.2019 - 07.2021
Chief Operations Officer
Parker Zarkowski
01.2016 - 05.2019
Self-Storage Manager
North Greenville Self Storage
01.2016 - 05.2019
Buyer / Analyst
ERB Energy
01.2014 - 02.2016
Assistant Buyer
Sandvik Coromant
01.2013 - 01.2015
No Degree - Mortgage Processor
Community College of Rhode Island
No Degree - Flight Attendance
Master School Aviation
BBA - Business Administration
Anhanguera Education
BBA - International Business
Laureate International
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