KENPIYA FOMPUN-JOSEPH
UNIVERSAL BANKER
Hilliard,OH
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Universal Banker
Heartland Bank
Dublin, OH
02.2021 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Was the branch fraud champion. Collaborated with team members to discuss current banking fraud trends and brainstorm methods to combat this type of crime.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Universal Banker
PNC Bank
Columbus, OH
09.2016 - 02.2020
- In Branch Trainer - Trained and mentored new hires to maximize performance, efficiency and compliance.
- Credit Champion - Help colleagues to understand declined applications, uncover opportunities and proactively identified solutions for customers experiencing credit issues.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Balanced teller drawer, vault and ATM cash.
Senior Banker
U.S. Bank
Columbus, OH
12.2015 - 09.2016
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Established community relationships by coordinating events to maximize marketing strategies.
Education
Bachelor of Business Administration - Project Management
DeVry University
Columbus Ohio 06.2011 - 09.2013
Skills
Consumer banking
Compliance, banking laws and regulations
Cost reduction and containment
Cash handling expertise
Coaching and mentoring
Cross-selling products and services
Excellent people skills
Relationship building and management
Complaint resolution
Report preparation
Service standard compliance
Operations management
Accounting systems and software
Financial and operational reporting
Timeline
Universal Banker
Heartland Bank
02.2021 - Current
Universal Banker
PNC Bank
09.2016 - 02.2020
Senior Banker
U.S. Bank
12.2015 - 09.2016
Bachelor of Business Administration - Project Management
DeVry University
06.2011 - 09.2013