Summary
Overview
Work History
Education
Skills
Timeline
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KENPIYA FOMPUN-JOSEPH

UNIVERSAL BANKER
Hilliard,OH

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

2
2
years of post-secondary education
4
4
years of professional experience

Work History

Universal Banker

Heartland Bank
Dublin, OH
02.2021 - Current
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Was the branch fraud champion. Collaborated with team members to discuss current banking fraud trends and brainstorm methods to combat this type of crime.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Universal Banker

PNC Bank
Columbus, OH
09.2016 - 02.2020
  • In Branch Trainer - Trained and mentored new hires to maximize performance, efficiency and compliance.
  • Credit Champion - Help colleagues to understand declined applications, uncover opportunities and proactively identified solutions for customers experiencing credit issues.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Balanced teller drawer, vault and ATM cash.

Senior Banker

U.S. Bank
Columbus, OH
12.2015 - 09.2016
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Established community relationships by coordinating events to maximize marketing strategies.

Education

Bachelor of Business Administration - Project Management

DeVry University
Columbus Ohio
06.2011 - 09.2013

Skills

Consumer banking

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Timeline

Universal Banker

Heartland Bank
02.2021 - Current

Universal Banker

PNC Bank
09.2016 - 02.2020

Senior Banker

U.S. Bank
12.2015 - 09.2016

Bachelor of Business Administration - Project Management

DeVry University
06.2011 - 09.2013

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KENPIYA FOMPUN-JOSEPHUNIVERSAL BANKER