Ethan Alexander Arriola
Chicago,IL
Summary
Proven track record in financial and customer service roles, notably as a Universal Teller/Banker at Bank Financial, where I excelled in cash handling and account maintenance. Fluent in English and Spanish, I leverage excellent communication skills to exceed sales goals and enhance customer satisfaction. Expert in banking software and proficient in Microsoft Office suite. Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
7
7
years of professional experience
Work History
Universal Teller/ Banker
Bank Financial
02.2021 - Current
- Conducting various customer and operational transactions and accurately balancing daily cash drawer
- Transitioning clients into sales opportunities and cross-selling
- Provides exceptional customer service
- Meets/exceeds all established sales goals assigned by identifying the needs of potential and existing customers, offering appropriate products and services, and referring qualified clients
- Maintains working knowledge of Bank, Wealth Management and Financial Assurance products and services in order to answer routine customer inquiries and explain basic Bank regulatory policies and procedures
- Answers customer inquiries related to account balances, bank services and general information efficiently and professionally
- Approves transactions within assigned authority level while ensuring that Bank's policies/procedures and security procedures are being followed
- Processes deposits and withdrawals and cashes checks
- Verifies cash and endorsements, receives proper identification, and verifies authenticity of transaction
- Accurately enters Customers' transactions into computer to record transactions, and issues computer generated receipts
- Balances currency/coin, checks and other transactions to figures displayed in teller platform system
- Adheres to the Cash Difference/Occurrence Policy and all reporting requirements
- This includes timely resolution of out-of-balance discrepancies
- Performs the opening, maintenance and closing of accounts
- Obtains and verifies new customer information to establish new account relationships
- Complies with the Privacy and Customer Data Protection Policy by maintaining customer confidence
Retail Sales Associate
Auto Zone
09.2019 - 01.2021
- Diagnose automobile problems and recommend solutions
- Communicated with managers regarding customer concerns and employee matters
- Actively engaged in developing more effective customer service skills
- Provide honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
- Ensure assigned store tasks are completed in a timely manner on assigned shift
- Operate cash registers and follow established cash handling procedures
- Maintain store appearance and merchandising standards as directed
- Ensure that merchandise is restocked and placed in their respective areas
- Maintain product knowledge and current promotions through AutoZone systems and information sources
Customer Service/ Parts Driver
Pep Boys
07.2018 - 08.2019
- Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
- Maintained complete and appropriate records regarding the dispatches made and invoices generated
- Monitored the stock present in the inventory and communicated with the customers in a professional manner
- Maintained complete records regarding the invoices, production shipped, and special instructions regarding shipments
- Looked after the loading and unloading of the shipments, assisted in the delivery procedures, and implemented ways to enhance the warehouses
- Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction
- Successfully complete completed all deliveries by time requested
- Coordinate delivery of large projects with various destinations/locations
- Identified customer needs and opportunities to sell additional products and coordinated deliveries
- Demonstrated flexibility while cross-training within various roles to meet organizational demands
Education
Finance/Accounting
Saint Xavier University
Chicago, IL01.2025
High School Diploma -
Phoenix Military High School
Chicago, IL01.2018
Skills
- Microsoft Excel
- MS Access
- MS PowerPoint
- MS Word
- WordPerfect
- Fluent in English
- Fluent in Spanish
- Excellent communication skills
- Excellent customer service skills
- Typing 65 wpm
- 10Key: 15000 strokes
- Cash handling experience
- Goal-oriented mindset
- Customer education
- Account maintenance
- Recordkeeping mastery
- Banking financial software
References
Available Upon Request
Timeline
Universal Teller/ Banker
Bank Financial
02.2021 - Current
Retail Sales Associate
Auto Zone
09.2019 - 01.2021
Customer Service/ Parts Driver
Pep Boys
07.2018 - 08.2019
Finance/Accounting
Saint Xavier University
High School Diploma -
Phoenix Military High School
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