Kailee Nguyen
Grand Prairie,TX
Summary
Results-driven professional with a strong background in customer service, banking operations, retail sales, and merchandising. Proven ability to build positive customer relationships, manage transactions with accuracy, and enhance store presentation to drive sales. Recognized for reliability, efficiency, and a positive team-oriented attitude.
Overview
8
8
years of professional experience
Work History
Universal Associate Banker Teller
Texas Trust Credit Union
Grand Prairie, TX
12.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Assistant Manager
QuikTrip
Grand Prairie, TX
11.2022 - 12.2024
- Led team in optimizing store operations and enhancing customer service quality.
- Developed training programs for new employees to ensure compliance with company standards.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Monitored daily sales reports to identify trends and adjust staffing accordingly.
Assistant/Merchandising Manager
Five Below
Arlington, United States
07.2018 - 11.2022
- Developed merchandising strategies to maximize product visibility and sales potential.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Analyzed market trends to inform seasonal product assortment decisions.
- Led training sessions for new team members on merchandising standards and best practices.
- Streamlined the replenishment process to enhance stock availability and reduce out-of-stocks.
- Implemented visual merchandising techniques to increase customer engagement and store appeal.
Education
Basics
Tarrant County College
10 2022
High School Diploma - undefined
Kennedale High School
1 2020
Skills
- Self-motivation
- Microsoft Office
- Conflict Resolution
- Leadership and Teamwork
- Critical Thinking and Problem Solving
- Decision Making
- Microsoft Excel
- Time Management
- Ability to Multitask
- Effective Time Management
- Communication
- Fast Learner
- Adaptability
- Computer Skills
- Goal planning
- Customer education
- Self-motivated nature
- Know your customer
Timeline
Universal Associate Banker Teller
Texas Trust Credit Union
12.2024 - Current
Assistant Manager
QuikTrip
11.2022 - 12.2024
Assistant/Merchandising Manager
Five Below
07.2018 - 11.2022
Basics
Tarrant County College
High School Diploma - undefined
Kennedale High School