Jessey Thompson
Lakeland,FL
Summary
Guest Services manager with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
4
4
years of professional experience
Work History
Operations Manager/Director of Sales
Holiday Inn Express And Suites Bartow
06.2019 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Track and monitor all front desk associate performance. Implement action plans to improve efficiency of overall performance
- Consult with department heads such as management, maintenance, housekeeping , and breakfast supervisor daily to monitor operations objectives and provide support when needed.
- Implement inventory monitoring as well as effectively ordering supplies needed for hotel functionality
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL05.2008
Skills
- Customer Relationship Management
- Inventory Control Processes
- Employee Performance Reviews
- Creative Solutions
- Training Initiatives
- Vendor Contracts
- Operational Efficiency
- Supplier Relations
- Managing Reception
- Employee Training
- Invoice Reconciliation
- Persuasive Negotiations
- Performance Tracking and Evaluations
- Training Junior Team Members
- Food and Beverage Management
- Guest Relations
Timeline
Operations Manager/Director of Sales
Holiday Inn Express And Suites Bartow
06.2019 - Current
High School Diploma -
Lakeland Senior High School