Jessi Britt
Tampa,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful employee offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Membership Services Coordinator
Anderson Area YMCA
05.2017 - 11.2019
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Greeted customers entering facility and responded promptly to customer needs.
- Built relationships with members and suggested classes based on needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Best Buy, Geek Squad
11.2009 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Arts - Elementary Education
University of South Carolina - Columbia
Columbia, SCBachelor of Science - Elementary Education
Liberty Univeristy
Virginia12.2024
Skills
- Childcare Programs
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Membership Documentation
- Membership Inquiries and Renewals
- Investigate Claims
- Document and Records Management
- Invoice Preparation and Processing
- Customer Data Confidentiality
- POS Transactions
- Microsoft Office
Timeline
Membership Services Coordinator
Anderson Area YMCA
05.2017 - 11.2019
Customer Service Representative
Best Buy, Geek Squad
11.2009 - 08.2013
Bachelor of Arts - Elementary Education
University of South Carolina - Columbia
Bachelor of Science - Elementary Education
Liberty Univeristy
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