Darline Germain

Costco Wholesale Corp

Clearwater, FL

06.2014 - Current

Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
Created successful sales presentations to highlight membership, overcome objections and close sales.
Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
Assisted prospective and established members in person or by telephone.
Developed and updated databases to handle customer data.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Implemented and developed customer service training processes.
Increased efficiency and performance by monitoring team member productivity and providing feedback.