Jessi Sensenbach
Redmond
Summary
Dependable and organized Service Coordinator with many years of case management experience supporting clients with behavioral, intellectual and developmental disabilities. Exceedingly familiar with developing individual service plans, safety plans, conducting comprehensive assessments, and monitoring service plans. Substantial history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Linn County Developmental Disabilities
08.2021 - 03.2025
- Managed a caseload between 50-55.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Completing referrals for individuals to access supportive and community-based services.
- Assessments to determine needs and eligibility for services and supports.
- Creating person-centered service plans.
- Quality assurance of services provided, monitoring of service providers/employees for adequacy and assuring compliance with Medicaid requirements.
- Case notes and other forms of documentation, administrative work.
- Coordinating and leading interagency team meetings and completing service plans.
- Immense experience with the ONA (Oregon Needs Assessment), Oregon Administrative Rules, and Oregon Intervention System.
- Completing choice advising individuals while working with a trauma-informed and person-centered approach.
Developmental Disabilities Service Coordinator
Department of Health and Human Services
05.2015 - 07.2021
- Coordinate and oversee the delivery of services to persons with intellectual or other developmental disabilities including, but not limited to: assessment and eligibility determination; coordinating the development of Individual Service Plans (ISP) and Individual Family Support Plans.
- Managing a caseload between 45-60
- Monitors client progress to ensure service plans are carried out.
- Completes service authorizations if participant has waiver funding, assist with Objective Assessment Process (OAP), Support Needs Assessments (SNA), Risk screen assessments, and Level of Care (LOC) comprehensive assessments.
- Assisted with accessing other community based services not funded by DD such as Medicaid, Social Security, Housing.
- Attends IEP meetings and Appeal Hearings as necessary.
- Collaborated and worked with Adult Protective Services, Children and Family Services, and law enforcement.
- Performed intakes, DD provider referrals, facilitate team meetings, identify and assess habilitative training needs, monitors and ensures medical, legal and financial services needs are met.
- Follow State and Federal policies and procedures in determining financial and program eligibility on an individual basis.
Education
Bachelor of Science - Psychology
Oregon State University
Corvallis, OR03.2017
Skills
- Managing diverse relationships
- Creative problem solver
- Rapport and trust building
- Client advocacy
- Meeting facilitation
- Case Management
- Crisis intervention/management
- Maintaining/organizing multiple electronic systems
- Trauma informed practices
- Person-centered services and planning
- Behavior support/safety plans
- Habilitation programs and managing
- Developmental disabilities
Timeline
Service Coordinator
Linn County Developmental Disabilities
08.2021 - 03.2025
Developmental Disabilities Service Coordinator
Department of Health and Human Services
05.2015 - 07.2021
Bachelor of Science - Psychology
Oregon State University
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