Jessi Sisson
Columbus,Ohio
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in B2B partnerships.
Overview
9
9
years of professional experience
Work History
Director, Sales Operations
BARK
07.2022 - 08.2023
- Led cross-functional team to successfully integrate price code management into Netsuite (ERP), resulting in a 40% reduction in pricing errors and a cost savings of $200,000 annually
- Initiated and managed the startup of international business operations in 5 new countries, driving revenue growth by 20% within the first year
- Implemented standardized operating processes and procedures across global sales teams, resulting in a 30% increase in productivity and a decrease in customer order fulfillment time by 15%.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Senior Sales Operations Manager
Bark
11.2021 - 07.2022
- Implemented process improvements to streamline customer onboarding and process integration, resulting in a 67% year-over-year growth and expansion
- Managed a team of four individuals responsible for supporting all aspects of business operations, ensuring efficient execution and delivery of services
- Enhanced knowledge and skills through participation in training programs and mentorship opportunities, resulting in increased effectiveness and productivity.
Sales Operations Manager
BARK
03.2020 - 11.2021
- Developed and implemented a comprehensive training program for a newly-formed team, resulting in a 50% increase in efficiency and productivity within the first quarter
- Streamlined inventory control procedures by implementing an advanced EDI system, reducing errors by 25% and improving order accuracy
- Led cross-functional collaboration with merchandising, IT, planning, accounting/finance, supply chain, and sales teams to introduce new processes that increased scalable growth by 30%.
Sales Analyst & Operations Manager
URBN Inc.
10.2019 - 03.2020
- Identified and implemented process changes resulting in a minimum annual savings of $1M in labor and supply costs, while continually seeking out new cost-saving opportunities
- Built and nurtured high-performing wholesale operations teams, supporting the successful launch of two new business lines
- Collaborated with global sales teams to capture and renew international business relationships, resulting in a 20% increase in revenue year over year.
Operations Manager
URBN Inc.
09.2017 - 10.2019
- Implemented and optimized physical and systemic processes for a new warehouse, resulting in a 20% increase in operational efficiency and a reduction of inventory errors by 15%
- Led the successful expansion of a $400M per year wholesale business, increasing warehouse capacity by 30% and improving order fulfillment time by 25%
- Developed and executed cross-functional training programs for multiple teams, resulting in a 10% improvement in employee productivity and a reduction of customer complaints by 12%.
Operations Manager
URBN Inc.
06.2017 - 09.2017
- Directed and guided a team of over 400 members, including four direct reports, to achieve operational excellence in DTC, wholesale, shared inventory, inbound, returns, and inventory control teams
- Utilized lean principles to streamline and standardize outbound processing areas, resulting in increased productivity and throughput by 15%
- Ensured compliance with regulatory programs and OSHA requirements for all employees, maintaining a safe and healthy operating environment while achieving zero work-related accidents or injuries.
Operations Supervisor
URBN Inc.
07.2015 - 06.2017
- Implemented an intensive training program, creating new processes and establishing a wholesale supply chain department/team, resulting in improved operational efficiency and reduced errors by 30%
- Aligned the objectives of the team with senior leadership expectations, increasing productivity by 15% and reducing turnaround time for order fulfillment by 20%
- Identified systematic errors within inventory control teams, implemented corrective measures to minimize shrinkage, resulting in cost savings of $100K annually.
Operations Supervisor
URBN Inc.
08.2014 - 07.2015
- Implemented a comprehensive scheduling and staffing plan to successfully extend operations to 20 hours per day, resulting in a 40% increase in productivity and a decrease in overtime costs by 30%
- Led a cross-functional team of 15 employees to efficiently wrap up operations at the Trenton, South Carolina facility, ensuring all equipment and inventory were properly accounted for and transferred to the new location in Gap, Pennsylvania
- Collaborated with logistics partners to optimize transportation routes and reduce delivery times by 20%, enabling the company to meet customer demand more effectively and enhance overall customer satisfaction.
Education
Bachelor of Arts - Radio & Television Production & Management -
Marshall University
Huntington, West VirginiaSkills
- Operational Excellence
- Strategic Planning & Execution
- Project Management
- Global Collaboration
- Customer Service Excellence
- Cost Reduction & Control
- Risk Identification & Mitigation
- Sales & Revenue Growth
- Inventory & Logistics
- Budget/Financial Oversight
- Training & Mentorship
- Sales process optimization
Websites
Timeline
Director, Sales Operations
BARK
07.2022 - 08.2023
Senior Sales Operations Manager
Bark
11.2021 - 07.2022
Sales Operations Manager
BARK
03.2020 - 11.2021
Sales Analyst & Operations Manager
URBN Inc.
10.2019 - 03.2020
Operations Manager
URBN Inc.
09.2017 - 10.2019
Operations Manager
URBN Inc.
06.2017 - 09.2017
Operations Supervisor
URBN Inc.
07.2015 - 06.2017
Operations Supervisor
URBN Inc.
08.2014 - 07.2015
Bachelor of Arts - Radio & Television Production & Management -
Marshall University
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