Jessiann Hodges
Madison
Summary
Dynamic and results-driven professional with a strong background in customer service and operational efficiency. Proven ability to enhance delivery timeliness and ensure exceptional client satisfaction. Skilled in teamwork and collaboration, with a commitment to maintaining high safety standards.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Self Employed
Madison, WI
01.2022 - Current
- Executed efficient route planning to enhance delivery timeliness.
- Monitored and enforced cleanliness protocols and safety regulations for vehicles.
- Engaged with clients to verify delivery specifics and address any issues promptly.
- Administered package inventory to facilitate organized transport and timely delivery.
- Employed GPS technology to streamline delivery routes, ensuring timely and efficient service.
- Ensured exceptional customer satisfaction by providing attentive service during delivery processes.
- Addressed customer inquiries and managed complaints to enhance overall satisfaction and service quality.
Machine Operator
American Packaging
Madison, WI
03.2019 - 01.2022
- Operated high-speed packaging machinery to ensure efficient production flow.
- Monitored machine performance and performed routine maintenance to minimize downtime.
- Trained new operators on equipment usage and safety protocols to enhance team efficiency.
- Collaborated with quality control teams to inspect finished products for compliance with specifications.
- Implemented process improvements that reduced waste and increased operational efficiency.
- Assisted in troubleshooting machinery issues, ensuring minimal disruption during production runs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Building Maintenance Worker
Madison Metropolitan School District
Madison, WI
08.2012 - 04.2019
- Conducted routine inspections to identify maintenance needs and ensure facility safety standards.
- Performed repairs on plumbing, electrical, and HVAC systems to maintain operational efficiency.
- Collaborated with custodial staff to coordinate cleaning schedules and enhance building cleanliness.
- Led preventative maintenance programs to extend the lifecycle of equipment and minimize downtime.
Education
Associate of Science - Business Administration And Management
Madison Area Technical College
Madison, WI05.2013
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Delivery Driver
Self Employed
01.2022 - Current
Machine Operator
American Packaging
03.2019 - 01.2022
Building Maintenance Worker
Madison Metropolitan School District
08.2012 - 04.2019
Associate of Science - Business Administration And Management
Madison Area Technical College