Jessica Abdallah
Las Vegas,NV
Summary
Professional salon management professional with proven track record in optimizing operations, enhancing client satisfaction, and driving revenue growth. Adept at leading and motivating teams, managing inventory, and ensuring compliance with industry standards. Known for strong organizational skills, adaptability to changing demands, and results-driven approach. Reliable and effective in fostering collaborative work environment.
Self-starter with a demonstrated track record of sales success. Adept at establishing high-performance cultures and leading by example to transform average sales professionals into consistent sales closers. Specializing in customer service, retail sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas.
Overview
19
19
years of professional experience
Work History
Salon Manager
Sharkeys Cuts for Kids
12.2023 - 08.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Enhanced online presence through social media and digital marketing, attracting larger and more diverse clientele.
Salon Manager
Elements Massage
02.2019 - 12.2020
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Salon Manager
Beyond Bronze Sun Studio & Spa
04.2015 - 08.2019
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Supported other members of the sales team when necessary which resulted in improved cohesion.
- Developed strong relationships with salon owners and stylists, resulting in increased repeat business.
- Conducted product demonstrations for salon professionals, leading to greater understanding and higher sales.
- Conducted regular follow-ups with clients after sales, ensuring satisfaction and identifying opportunities for future business.
- Identified opportunities for cross-selling complementary products within the salon environment, increasing overall revenue.
Salon Manager
Eva's Bridal International
08.2009 - 10.2014
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained detailed records of client preferences, measurements, and order statuses to ensure timely delivery of gowns.
- Collaborated with marketing team to create engaging promotional materials for print, online, and social media platforms.
- Handled difficult situations with grace, resolving conflicts between family members or addressing concerns about budget constraints while still ensuring a positive experience for all involved parties.
- Assisted brides in selecting complementary accessories such as veils, jewelry, and shoes to complete their wedding day look.
- Implemented a comprehensive follow-up system to obtain client feedback and testimonials, resulting in continuous improvement of services offered and increased word-of-mouth referrals.
- Enhanced customer satisfaction by providing personalized consultations and expert advice on bridal gown selection.
- Established strong relationships with clients through attentive listening, clear communication, and tailored recommendations.
- Improved store reputation by consistently delivering exceptional customer service experiences for brides-to-be and their families.
- Boosted sales revenue by effectively showcasing and promoting the latest trends in bridal fashion.
- Organized trunk shows and special events to showcase new collections from top designers in the bridal industry.
- Leveraged social media platforms to increase brand visibility through engaging content creation that showcased recent bride success stories and upcoming promotionsevents.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Luxury Motors
01.2006 - 11.2008
- Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car
- Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models
- Taking customers on test drives and demonstrating vehicle features
- Building a rapport with potential customers to improve the possibility of a sale in the future
- Maintaining a customer database and communicating with them
- Assisting customers with completing the relevant paperwork required for a successful sale to be processed
- Maintaining reporting structures´and recording sales and inventory on our CRM software
- Collaborating with team members to reach sales targets
- Assisting with the set up of showroom and promotional displays
- Built relationships with customers to encourage repeat business.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
Education
Licensed in Cosmetology -
Salon professionals
Plainfield, IL02.2018
Licensed in Aesthetics -
Universal Spa Training Academy
03.2016
High school diploma -
Stagg Senior High School
Palos Hills, IL09.2004
Skills
- Sales Management
- Salesforce
- Negotiation
- Cold Calling
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Customer needs assessment
- Training staff
- Scheduling
- Client relations
- Marketing initiatives
- Performance improvement
- Financial management
- Employee relations
- Guest relations
- Task delegation
- Staff motivator
- Revenue generation
- Salon software proficiency
- Revenue growth
- Profit enhancement
- Strategic planning
- Time management
- Microsoft office
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 06/01/23
- Administrative assistant/receptionist, Proficient, 05/01/23
- General manager (hospitality), Proficient, 06/01/23
- Sales skills, Proficient, 04/01/23
- Retail customer service, Proficient, 05/01/23
Timeline
Salon Manager
Sharkeys Cuts for Kids
12.2023 - 08.2024
Salon Manager
Elements Massage
02.2019 - 12.2020
Salon Manager
Beyond Bronze Sun Studio & Spa
04.2015 - 08.2019
Salon Manager
Eva's Bridal International
08.2009 - 10.2014
Sales Associate
Luxury Motors
01.2006 - 11.2008
Licensed in Cosmetology -
Salon professionals
Licensed in Aesthetics -
Universal Spa Training Academy
High school diploma -
Stagg Senior High School
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