JESSICA ABEYTA
BRIGHTON,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Motor Vehicle Lead Tech
Adams County Motor Vehicle Commercial Hub
2023.01 - Current
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Evaluated staff performance and provided feedback to improve customer service and performance.
Motor Vehicle Tech II
Adams County Motor Vehicle Commercial Hub
2020.02 - 2022.12
- Processing all commercial motor vehicle transactions including fleet renewals, dealer titles, dealer plates, SMM transactions, and 2% rental issuance
- Assisting with training on commercial vehicles, dealer transactions, and special mobile machinery.
- Applied critical thinking and research to address complex issues.
Motor Vehicle Tech I
Adams County Motor Vehicle
2018.11 - 2020.02
- Received and processed paperwork for titles, new license plates, and renewals.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Handled cash and credit card payments accurately.
Greeter
Adams County Motor Vehicle
2018.05 - 2018.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered customer questions and pointed individuals in right directions.
Administrative Assistant
Appliance Factory Parts
2017.03 - 2018.04
- Answered multi-line phone system, routing calls, provided clerical support to company employees by copying, faxing, and filing documents.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Maintained complete documentation and records of all purchasing activities.
Cashier
The Home Depot
2016.03 - 2017.02
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Film Crew
AMC Theaters
2013.06 - 2015.08
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Sold admission, processed payments, and issued tickets.
Education
University of Northern Colorado
GreeleyEagle Ridge Academy
Brighton05.2015
Skills
- Typing speed: 50 WPM
- Complex Problem-Solving
- Document Preparation
- Workload Prioritization
- Training and Development
- Conflict Resolution
- Microsoft Office
- Money Handling Abilities
Certification
- CNP - Certified Notary Public
Timeline
Motor Vehicle Lead Tech
Adams County Motor Vehicle Commercial Hub
2023.01 - Current
Motor Vehicle Tech II
Adams County Motor Vehicle Commercial Hub
2020.02 - 2022.12
Motor Vehicle Tech I
Adams County Motor Vehicle
2018.11 - 2020.02
Greeter
Adams County Motor Vehicle
2018.05 - 2018.11
Administrative Assistant
Appliance Factory Parts
2017.03 - 2018.04
Cashier
The Home Depot
2016.03 - 2017.02
Film Crew
AMC Theaters
2013.06 - 2015.08
University of Northern Colorado
Eagle Ridge Academy
- CNP - Certified Notary Public
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